Job Details

PVB Client Onboarding Process Management
Job Description
Requisition Number:  49870
Job Location:  Bangalore, IND
Global Grade:  Band 6
Work Type:  Hybrid Working
Employment Type:  Permanent
Posting Start Date:  06/03/2026
Posting End Date:  05/04/2026
Job Description: 

Key Responsibilities

Processes
•    Responsible for drafting system change requests and Departmental Operating Instruction procedures  to implement any changes to Group FCC and CDD policies and procedures seamlessly across the Private Banking network while meeting Regulator expectations
•    Act as a single point of contact to assess and challenge policies and procedures consultation.
•    Advise Country Onboarding and frontline teams on Group and PvB CDD policy and procedures
•    Conduct training to relevant stakeholders including Frontline and Country Onboarding teams
•    Support in Singapore management reporting
•    Consult with functional experts (i.e. Legal, Compliance, Tax) as needed
•    Support the governance and renewal process of Country Service Level Agreements and periodic reviews for outsourcing arrangements
•    Promote the spirit of continuous improvement by flagging any procedural issues that impact delivery of responsibilities with suggestions improvements and work around
•    Support in audit queries and adhoc projects relating to Group policies and procedures
•    Ensure complete and accurate record keeping of all relevant communications
People & Talent
•    Solid knowledge and understanding of regulatory requirements relating to Private Banking CDD/AML
•    Experience in drafting Departmental procedures
•    Ability to identify risk and opportunities relating to processes
•    Strong analytical skills
•    Excellent verbal, presentation and written communication skills
•    People and service oriented. A team player.
•    High level of integrity and professionalism, with high attention to detail
•    Knowledge and experience in Singapore governance and outsourcing activities

Risk Management
•    Execution skills to for identifying, assessing, monitoring, controlling, and mitigating financial crime risks, sanctions risks and reputational risks to the Group processes. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
Governance
•    Group Procedures including One CDD Standards, PvB Addendum and Country Addendum as well as guidance and department operating instructions.
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•    PvB Market and Business Heads
•    PvB Relationship Managers, Team Leaders and Client Services Managers
•    PvB Country Onboarding Teams 
•    CFCC Advisory team
Other Responsibilities
•    Embed Here for good and Group’s brand and values 
•    Perform other responsibilities assigned

Skills and Experience

•    Manage Conduct
•    Manage Risk
•    Manage Stakeholders

Qualifications

•    ACAMS or ICA Certification would be preferred

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Information at a Glance