Job Summary

The CIB Coverage COO KYC Policy Implementation (PI) team manages the implementation of Group and local KYC requirements for CIB originating from CFCR and applied by the First Line community of local/regional Business teams, Client Management Teams (CMT) and Delivery Operations. 

The Team also actively supports the design, development and implementation of large regulatory changes and business transformation programmes.

We are currently hiring a Policy Implementation Manager (Band 5b - AVP) based in GBS India (Bangalore or Chennai) to strengthen the team.

We operate an end-to-end accountability model where each team member takes ownership of the entire policy implementation process, from initial policy consultation to delivery and warranty. Similarly, team members own the entirety of PI’s inputs into business improvement and transformation initiatives. This is a role for individuals with a strong sense of achievement, accountability and willingness to learn. It supports the learning and application of a wide array of skills and knowledge across a broad range of topics and stakeholders.

Key Responsibilities

Strategy
The KYC Policy Implementation (“PI”) team within CIB Coverage COO manages the implementation of Group and local KYC requirements for CIB originating from 2nd Line Compliance (AML Policy and CFCR) and applied by the First Line community of Country/Regional Business Teams, Client Management Teams and Delivery Operations Teams in-country and in Global Banking Services (GBS). 

The Team also actively supports the current Transformation programme via expert policy and process input into the design and development of the target state KYC processes, data models and platforms.

We are currently hiring a KYC Policy Implementation Manager based in GBS India (Bangalore or Chennai)  to manage and support:
•    The implementation of Group Policies & Standards and/or of local Country Addenda requirements in the Standard Chartered Network across Customer Due Diligence, Name Screening, Anti-Tax Evasion and Financial Crime Information Sharing
•    The KYC tenet of various improvement and transformation initiatives. These include regulatory change programmes, changes in internal risk appetite, material process transformation project including Ai adoption, continuous performance improvement initiatives

Business
•    Support the Business in understanding the impacts of regulatory changes
•    Actively supports business performance initiatives
•    Approach policy implementation from a Business, Client, and RM lens
•    Place user, RM and Client experience at the centre of the target state design

Processes

Policy Implementation
Own and manage the end-to-end change policy implementation process, whether for changes to Group Standards or local Country Addenda:
•    Lead the policy consultation and feedback process
•    Partner with Process Design, Product Owners, Front Line and Operations to define changes to the process, data, systems and controls
•    Support the Product Owners in the design and implementation of system enhancements and their associated business processes
•    Manage policy Dispensations
•    Update the KYC Process Guidance (Line of Business procedures)
•    Perform and communicate Impact Assessment of changes, define implementation timelines
•    Complete process change governance and obtain concurrence / approval from-the relevant committee(s),
•    Lead change management activities e.g. training and communications
•    Own the continuous improvement of KYC topics based on user feedback and thematic issues identified via Quality Control

Policy advisory and facilitation
•    Lead specific thematic working groups 
•    Support ongoing improvement of KYC/CDD processes from a policy SME perspective
•    Advise the Service Delivery and Front Line teams on the application of policy requirements

Change and transformation
•    Provide KYC Subject Matter Expert input to the initiative or programme
•    Ensures compliance of business rules engine with policies and procedures
•    Redevelop Line of Business procedures to match the new operating model
•    Review and sign off fitness of individual capabilities and Impact Assessments
•    Support engagement with the Network countries in their adoption of the change

Risk Management
•    Support the application of risk management disciplines as required such as recording and tracking of risk events and self-identified issues,
•    Follow at all times operational risk management requirements.
Governance
•    Adhere at all times to applicable governance requirements. 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
•    KYC Process Owner
•    Group, Cluster and Country Compliance, Financial Crime and Conduct Risks (CFCR)
•    Group and Regional Sanctions, ESGR and other policy owners
•    Front Line Business and Risk functions
•    Group and Country Operational Risk 
•    Transformation Leads, PMs and PMOs
•    Product Owners for core Client Life Cycle Management systems and tools
•    Regional, country and GBS Client Management Teams (CMT) and CDD Execution Teams

Skills and Experience

•    Written Communication 
•    Verbal Communication 
•    Interpersonal Skills
•    MS Office 
•    Data analysis – Excel 
•    Presentation – PowerPoint
•    Ability to work autonomously to strict timelines, to report progress and escalate issues
•    Demonstrable ability to work effectively across stakeholder groups and functional and geographical boundaries
•    Intellectual curiosity, ability and willingness to learn fast
•    Logical, lateral and critical thinking
•    Strong business writing and communication skills
•    Effective verbal communication
•    Good data analysis and presentation skills, fluency in MS Excel and PowerPoint
•    Strong interpersonal skills supporting the ability to create effective work relationships across a diverse range and seniority of stakeholders;
•    Proactive and positive with the ability to apply independent judgement 
•    Focused, organised and results oriented
•    Assertive, tenacious, and willing to challenge when required

Qualifications

•    Master’s degree, minimum
•    Certification in Compliance, Risk or Governance desirable (e.g. ICA, ACAMS)
•    Minimum 10 years’ experience in Corporate and Investment Banking 
•    Relevant experience in Compliance, Risk Management or Governance in 1st Line (Front Line or Operations)
•    Experience in change and transformation programmes
•    Solid understanding of the industry’s products and services
•    Good understanding of the dynamics of financial regulation, knowledge of Financial Crime Compliance desirable but not essential
•    CDD/KYC: domain experience and understanding of requirements and their application in 1st Line processes is a clear advantage but not a pre-requisite

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.