Job Summary

The User Experience (UX) Director will be responsible for leading user-centred design for Governance, Risk and Compliance (GRC). In this capacity, the role combines a deep understanding of UX design principles with strong technical implementation skills to create intuitive, accessible and visually compelling user interfaces across multiple GRC platforms.

The role holder will act as contact point for UX related matters, evaluating product design concepts and exploring new Bank technologies to advance the user centric design agenda. 

RESPONSIBILITIES
-    Collaborate with designers and key stakeholders to co-create seamless, accessible, and intuitive user experiences, ensuring technical feasibility and performance optimization. 
-    Translate wireframes, mock-ups and prototypes into functional and detailed user stories and technical specification that translate to a high degree of fidelity to the intended design. 
-    Manage the technical challenges of solutioning and defining the path to integrate multiple backend platforms into a target state single interface with the end users. 
-    Lead working sessions with business, design, and technology teams to define and refine integration paths across multiple backend systems into cohesive front-end experiences.
-    Conduct technical reviews of UX designs and identify potential implementation challenges or improvements from a business feasibility and risk compliance lens. 
-    Stay current with emerging UX technologies within the Bank, analyse for end-user interaction patterns and accessibility standards. 
-    Participate in end-to-end product delivery—supporting QA validation, UAT, and post-release enhancements, aligning to business value or ROI
-    Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
Strategy
-    Understand the GRC strategic roadmap to ensure all UX and business analysis work is aligned to long-term objectives.
-    Confidently challenge any work that deviates from agreed strategic priorities or fails to address user or control needs. 

Business
-    Develop a working knowledge of the Bank’s business models, product offerings, and geographical footprint to tailor solutions that are contextually relevant. Ensure proposed solutions enhance, rather than hinder, risk management capabilities across different regions and business lines. 

Processes
Leverage deep familiarity with GRC and non-financial risk processes to evaluate the downstream impact of system changes. Partner with process owners to ensure technology solutions complement operational workflows and risk controls. 

People & Talent
Contribute to a collaborative and psychologically safe working environment across cross-functional teams. Act as a mentor and knowledge resource for junior analysts and designers when necessary. 

Risk Management
Understand the technology risk implications of solution design, including delivery risks, change control weaknesses, and impact on regulatory observations. Actively participate in risk assessments for proposed UX/system changes such as S-BIA assessments, etc..

Governance
Ensure all requirements and solutions comply with Bank-wide technology, data, and UX design policies and standards. Maintain traceability of design decisions to relevant standards and audit requirements. 

Regulatory & Business Conduct
-    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
-    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
-    Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
-    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
-    [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
-    Serve as a Director of the Board of [insert name of entities]
-    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
Click here to enter text.First Line of defence, Second Line of defence, Enterprise Risk Management Team, Reporting and Data team, Technology team, Project team, Policy & Standard Assurance teams and other key business stakeholders.

Skills and Experience

Product ownership, Business Analysis and Project Management
Agile Software Development Methodologies
Communication, and presentation skills.
Organizational and time management skills
Stakeholder management skills
Analytical and problem-solving skills

Qualifications

-    Proven experience in front-end development with a focus on user experience. 
-    Strong grasp of UX design principles, accessibility standards, and responsive design. 
-    Experience working with Bank design tools, and version control systems. 
-    Ability to collaborate in cross-functional teams and communicate design/technical trade-offs clearly. 
-    Previous working experience as a BA/PO on process change initiatives
-    Bachelor’s degree
-    In-depth knowledge of Agile process and principles 
-    Good communication, presentation and leadership skills
-    Excellent organizational and time management skills
-    Strong stakeholder management skills
-    Sharp analytical and problem-solving skills
-    Creative thinker with a vision

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.