Job Summary

Strategy

• This role works within the Client Lifecycle Design and Management (CLDM) Business Transformation team to drive support change delivery and implementation across the end-to-end client lifecycle, including preparation and reporting of Project Execution Documents.  Provide PMO expertise across to deploy the COLT (Client Onboarding & Lifecycle Transformation) operating model and platform into BAU

Business

• Track project costs and manage budget on the MFT (Master Financial Tracker) monthly
• Formulate reasons for variance monthly (business) and work with ITO to get reasons for variance monthly
• Conduct monthly review of capex/opex costs to ensure that the program is within the commitments made to GB PRC
• Respond to ad-hoc financial modelling / data request from program management team
• Ensure accurate reporting of financials KPI/capex/resource information to various governance forums.
• Be the single point of contact to make changes into the MFT and document the changes in the change log.
• Ensure the monthly accrual process is effectively managed.
• Ensure the programme (and its associated projects) business and ITO costs are accurately updated on Clarity and completely aligned with the MFT
• Ensure the milestones for programme and projects are updated weekly based on the weekly PCM report
• Update the project reports on Clarity soon after the key decisions are taken.
• Support the benefit realization process and navigate through Clarity.
• Support programme management team on submission of new PED/red packs
• Work closely with the Portfolio PMO team and provide information as required by them
• Manage business cost upload process end to end
• Support facilitation of the various project cadence
• Support the programme team with Refinement Forum and Quarterly/Monthly Performance reviews (material consolidation, minutes etc)

Key Responsibilities

People and Talent 
•    Effectively manages relevant business stakeholders across the end-to-end Client Lifecycle, including Relationship Managers, Client Managers, Product Teams, IMO, CET, CLM Ops, FM Ops
•    Regional CLDM Change Delivery teams
•    COLT Business Analysts
•    COLT IT Delivery Teams
•    COLT Project Managers
•    CLDM Policy Implementation and Regulatory Implementation
•    Regional and Local Change Champions
•    Regional IMO Leads

Must Have:
•    Hands-on individual contributor with an eye for detail and a proactive, self-managed working style
•    Ability to take initiative, identify opportunities and work with minimal management oversight to drive the best outcome possible
•    Excellent written, communication and presentation skills; able to effectively engage, influence and manage senior business stakeholders
    Knowledge / Skills / Experience Required:
•    Previous Project Management Office (PMO) experience is a must
•    Knowledge of handling Project Financials and planning/budgeting of project resources are required
•    Highly entrepreneurial with a high level of energy, dedication, and an unrelenting drive to deliver value.
•    Strong sense of personal ownership and responsibility in accomplishing the organisation’s goal. Is confident and will roll-up his/her sleeves to drive success
•    Able to get things done in a quick-paced environment. Be transparent and open around what doesn’t work and what does
 

Attributes:
•    Ability to take initiative, identify opportunities and work with minimal management oversight 
•    Excellent communication skills – oral, written and presentation
•    Ability to manage multiple deadlines and effectively prioritize.
•    Knowledge of Clarity & ePMO standard
•    Domain knowledge in technical project delivery preferred.
•    Knowledge of CIB and CB business segments, client types and product offerings
•    Fair Knowledge of CLM processes and systems

Risk Management
•    Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees
•    Raise all issues and risks to the required governance forums
•    Identify dependencies and adjacencies with other key initiatives and workstreams

Governance 

•    Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Greater China Credit Flow team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Internal:

• CLDM Programme Management, CLDM Change teams, CLDM Business Analysis team, ITO teams (SIT, Business Analysts), GBO Management, Global Segment Heads, Regional IMO Heads, RMs / COBAM, CRC, FCC and CDD Risk Managers.

External
•    FI/ Corporate Clients 
 

Skills and Experience

•   Own Client Documentation Management system product BAU and be responsible for determining & prioritizing its features/functionalitie

•   Develop deep understanding of business processes, user needs and industry best practice

•   On-the-ground delivery providing day-to-day support to the scrum team

•   Attend scrum ceremonies such as Story Refinement, Sprint Planning, Daily Standup, Sprint Review & Sprint Retro                 

•   Data Quality Management and facilitate remediation activities.

Qualifications

• Hands-on experience in operating model design (people, process, technology, information) with an ability to articulate complex ideas in layman-friendly terms
• Experience as a Lead Business Analyst, Process Design Lead or similar business design-centric role with experience delivering change in the context of process and system deployments
• Weighs up benefits of short term tactical and long-term strategic options to ensure solutions are delivered to the appropriate scale, scope and timing
• Process, commercial and operational awareness needed to develop appropriate solutions.

• Certifications like PMP, Prince2 etc. will be an added advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.