Job Summary

We are seeking an Agile Product Owner to create and optimise digital journeys for our wealth and retail banking products. This role is pivotal for increasing client engagement through superior digital experiences and optimising content exposure on all digital journeys through website and mobile for new and existing customers. The ideal candidate will have a strong background in digital channel management, platform & API integrations, and customer experience optimisation. MarTech and digital sales funnel improvement skills will be a plus.

Strategy*
Owns the product journey, vision across the entire product life cycle, from inception, validation, build, delivery, run & iteration.
Maintains a commercial lens over the product, understand and communicate with relevant stakeholders on the commercial performance metrics and viability of products, and drive its adoption.
Creates a transparent, clear, and easy to understand product vision. 
Owns the ‘WHY’ and ensure all members of the squad understand and embrace the vision & mission. The why should be closely aligned to the organization’s overall goals and ambitions. 
Inspires the squad to continuously thrive in a growth mindset.
Sets goals for the squad and create actions plans to target for timely delivery.
Owns, maintains & constantly optimizes the product roadmap & product backlog.  

Key Responsibilities

Business*
Act as an agile Product Owner to develop new client journey capabilities, to improve client experience, promote client engagement and drive client satisfaction over a unified systematic and functional view of the digital journeys.
Work closely with cross-functional teams, including technology, design, and business stakeholders, to enhance customer experience and deliver innovative digital solutions. 
Using tools like ADO to own and manage the product backlog, prioritize features based on business value, and ensure seamless delivery in an Agile environment.
Constantly take feedback, iterate and improve platform and its adoption.
The ideal candidate has a strong background in retail banking, digital channels, and Agile product management, with expertise in mobile banking, internet banking and customer experience enhancement. You should be data-driven, customer-centric, and adept at navigating complex banking ecosystems.
8 to 10-year experience and proven knowledge in the customer interaction channels, especially Mobile Banking, Online Banking, Human-Assisted Advisory platforms or any other digital channels or devices.
8 to 10-year in Agile as a Product Owner (or a similar role), strong skills of maintaining and prioritizing a backlog.
Having experience working with Martech tools such as Adobe Experience Platform, PEGA RTIM, Adobe AEM, Apps Flyer and WordPress would be a plus.
Deep understanding of industry trends and client needs, ability to create a value proposition and a squad vision.
Demonstrated track record of leading teams to deliver objectives.
Previously coached and mentored team members with regular feedback sessions.
Previously defined product requirements and development roadmap based on functional expertise.
Strong communication skills to synchronize tasks, clarify requirements and delivery expectations with stakeholders. 
Conducts pre-go-live demos for stakeholders and align necessary support functions to ensure a smooth transition and go-live. 
Conducts regular retrospective and review sessions to embed a growth mindset where the squad is constantly looking for ways to improve the way we deliver products. Take learnings and share with the wider PO community.
Research vendor offerings, evaluate and make best recommendations.

Processes*
Clearly aligns squad OKRs & KPIs with stakeholders and senior management, ensure these objectives and targets are well understood and aligned to the nature of your product.
Communicates and embed the OKRs and KPIs into every aspect of the product life cycle.
Identifies and maps the data sources required to validate and measure the performance of the features.
Performs post implementation review with squad, define measurement windows and prepare necessary data & metrics.
Ensures the data is made available for analytics through collaboration with analytics & data technology teams. 
Ensures that client journeys are embedded with the instruments to obtain usability metrics and customer behaviours. 
Continuously monitor dashboards and reports to feed product discovery sprints. 
Create and maintain digital sales funnels for performance monitoring 
Use tools like Adobe Analytics and other data sources to review performance metrics, extract actionable insights, and measure the effectiveness of sales journeys.
Translate data insights into prioritized product improvements.
 

Skills and Experience

People & Talent*
Coaches & mentor squad members to continuously uplift capability.
Fosters a culture based on trust, psychological safety & collaboration. 
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Employ, engage and retain high quality people.
Responsibility to review team capacity plans to ensure capabilities are released as per agreement with stakeholders.

Risk Management*
Awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
Is accountable for ensuring compliance and risk adherence of products and services, engage with stakeholders to ensure necessary controls are adhered to and approvals are obtained. 
Identifies all risks and issues that may impact project viability. Track, manage and report them as per the Bank’s standards. 

Governance*
Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite 
Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’ within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively.
Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank’s risk appetite. 
Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank’s Risk framework, in the identification, assessment, mitigation, control and monitoring of risk. 

Regulatory & Business Conduct*

Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
 
Key stakeholders*

Global Digital Banking teams
Regional and Market Digital Banking teams 
Global Wealth Solutions, Deposits and Mortgage teams
Global and Market Wealth Client Engagement teams
Global SC Design
Global and Market Technology teams
Global WM Product Teams
Product Owners across Digital Advisory and Client Journey 
Global, Regional and Market Wealth COO teams

Qualifications

NA

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.