Job Summary

•    This role will be responsible for managing the day-to-day operations of the applications deployed for Workplace Services. In addition, this role will provide L2 support to its end users and will also work with application vendors for any implementation of new releases and bug-fixes. 

•    The ideal candidate will have 8+ years’ experience in application operations & support, with a good understanding of application development and lifecycle management.

Processes

Ensure the service operations and management is aligned with the Bank’s eSDLC processes.

Governance

Ensure the service operations and management is aligned with the Bank’s ITSM processes.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Responsibilities

Core Responsibilities

•    Application Maintenance: 
•    Manage the lifecycle of the SaaS/Cloud Hosted/On-prem application as per agreed SOPs
•    Ensure application performance, reliability, and availability
•    Integration and deployment of SaaS application for the organization
•    Developing and maintaining scripts to automate routine operational tasks; Implement Infrastructure as Code (IaC) practices
•    Coordinate and execute software releases – validation of releases and integrations

•    Technical support
•    Collaborating with development teams to fix bugs and implement solutions
•    Providing technical support and troubleshooting assistance to resolve customer issues
•    Developing user guides, FAQs, and knowledge base articles to assist customers.

•    Incident management
•    Respond and manage critical issues and escalations
•    Participate in major incidents
•    Assist in root cause analysis
•    Participate in on-call rotation and handle urgent support requests outside regular business hours when necessary.

•    Governance
•    Prepare and provide MIS reporting as requested 
•    Participate in audits showcasing the operational processes
•    Ensure upkeep of SLAs for vulnerability management

Skills and Experience

• DevOps tools and technologies, Infrastructure as a Code, CI/CD pipelines setup.
• Azure services (Azure Pipes, App Services, Functions, Azure Storage, etc.).
• Development, and consumption of RESTful APIs. Good knowledge on API security best practices (OAuth, JWT, etc.).
• Integrating cloud-based applications with on-premises systems.
• Understanding of networking concepts, including VPNs, firewalls, and load balancers.
• Knowledge of middleware and integration platforms
• Good experience with Agile/Scrum methodologies.
• Ability to program (structured and OOP) using one or more high-level languages, such as Python, Java, C/C++, Ruby, and JavaScript
• Experience with version control systems (e.g., Git).
• Good knowledge on ITSM practices

Qualifications

•    Education     Bachelors in computer science or it
•    Certifications     Azure or aws certifications

SKILLS AND COMPETENCIES

•    Agile Development
•    Technical Troubleshooting
•    Cloud Computing
•    IT Service Management (ITSM)
•    Software Product Design/Architecture
•    Software Installation and Support 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.