Job Summary

The role will be responsible for

•    Designing rules/ strategies for mule and scam prevention
•    Descriptive data analytics to understand mule and scam behaviour leveraging the data base and using R/SQL
•    Fraud prevention strategies based on analysis to enhance fraud detection while keeping customer friction in check. 
•    Leading ongoing reviews of current rules/policies and developing optimization strategies.
•    To analyse the data from various sources to ensure optimal strategy design. 
•    Communicating and presenting the analysis on mules and scams to multiple stakeholders in the organization 
•    Working with multiple cross functional teams to ensure error free and smooth implementation of designed fraud strategy. 
•    Effectively communicating your insights and plans to cross-functional team members and management.
•    Ensuring proper documentation and following the policies and procedures while making strategy updates 
•    Providing leadership, training, coaching, and guidance to junior staff.
•    Ensuring solutions meet business needs and requirements.
•    Prioritizing initiatives based on business needs and requirements.
•    Serving as a liaison between stakeholders and users.
•    To manage the relationship between country and other team members within FRSC.
•    To provide Guidance to team members on analytical issues.

Key Responsibilities

Strategy*
-    Following the requirements, build new strategies in conjunction with the stakeholders to deliver first class fraud risk management framework

Business*
* Ensure the Fraud Risk Management framework is effectively embedded and communicated across WRB Customers segment.

Processes*
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•    Develop and maintain fraud management capabilities, skills and infrastructure in the country that are following both internal policies and external regulations and are responsive to fraud attacks.
Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
Identify and track Key Performance Indicators (KPIs) to support strategy development
    
People & Talent *

Encourage and promote an active training and learning environment to facilitate excellence in risk management, risk awareness, behaviours, and accountability.

Risk Management*

•    Deliver the defined aspects of the Fraud Risk role to support the Group's Fraud risk management approach and objectives.
•    Ensure that the Fraud risk role is managed in accordance with the defined Fraud Risk Framework and associated Policy and Standards; and those issues are identified, escalated, and addressed as appropriate.

Governance *
•    Establish strong ties into the relevant business lines governance, risk and control committees to ensure adequate monitoring, tracking and governance of Fraud risk.
•    Drive integration of Fraud Risk Framework and associated Policy and Standards into business lines and utilise for the ongoing governance process established within the Bank.

Regulatory & Business Conduct *
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the Fraud risk team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment]. 
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders*
•    Business, Governance and Risk 
•    Group/ Country Fraud and Risk Operations
•    CCO Retail Clients, RCOs, CCH, CCROs, SOROs
•    Partnership Business, Risk, Compliance, FCC stakeholders
•    Digital Channels Delivery 
•    Product Owners and Product Managers for various channels 
•    Fraud FRSC
•    Regional / Country Business Heads and Product Head, CCIB Client segment
•    Financial Crime Compliance and Shared Investigations Services
•    Relevant members of Risk Operations management team
•    Internal and External Auditors and Regulators
•    Suppliers, Vendors and Consultants

Skills and Experience

Business Analysis 
Delivery
Security
Data Analytics
 

Qualifications

•    A bachelor’s degree in business or related field or an MBA.
•    A minimum of 10 years of experience in business analysis or a related field.
•    Working fraud knowledge will be an added advantage
•    Knowledge and experience of analytics tools and techniques 
•    Exceptional analytical and conceptual thinking skills.
•    The ability to influence stakeholders and work closely with them to determine acceptable solutions.
•    Excellent communication skills.
•    Experience creating detailed reports and giving presentations.
•    Expertise in SAS/R/Python/SQL (Any one of them at least)
•    A track record of following through on commitments.
•    Excellent planning, organizational, and time management skills.
•    Experience leading and developing top-performing teams.
•    A history of leading and supporting successful projects.
•    Good understanding of the payment’s ecosystem including various payment types 
•    Ability to gather actionable insights from large volumes of data.
•    Combination of hard and soft skills is required for this role.
•    Stakeholder management at various levels within the Bank
 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.