Job Summary

Strategy
•    Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.
•    Support the roll-out of appropriate quality management systems and other initiatives by the Company/Group.

Business
•    Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives
•    Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department
•    Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
•    Assist the Head Securities Services in leading Domestic Custody Settlements team to achieve quality service by meeting the prescribed objectives and goals. Assist the team management in overseeing the daily operations of the Domestic Custody Settlements team and contribute towards meeting the team’s objectives.
•    Assist the Head Securities Services on Domestic Custody Settlements’ individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates.
•    Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
•    Verify transactions processed by Associates and authorize those that fall within own-delegated release authority. Checking of and/or approving customer’s Domestic Custody Settlements order against Domestic Custody Settlements system.
•    Establish and maintain close working relationship with appropriate persons in the Spoke countries, Chennai Counterparty, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner.

Key Responsibilities

Processes
•    Achieve Operational Performance Metric standards in terms of Productivity, Output Index, Utilisation, Core time, etc.
•    Meeting of own performance objectives and contribute in achieving the department’s objectives.
•    Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries.
•    Meeting productivity standards in terms of processing efficiency and accuracy of output.
•    Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set.
•    Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management
•    Manage operational risk appropriately to avoid any operational and/or reputational losses to the Company / Group.
•    Complete non-routine assigned task (DR Drill, BCP, load Balance, system related testing, etc) within the set deadline.
•    No complaints from customers related to poor and indifferent service attitude and discourtesy. 
•    No major adverse findings from internal auditors or external auditors’ reviews.

Risk Management
•    Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention (MLP) Group Policy, Money Laundering & Suspicious Transaction Guidelines for Securities Services Management, Suspicious Money Laundering Transaction Reporting Procedures and / or Monitoring Checklist, and Escalation Procedure for Suspicious Money Laundering Transactions

Governance
•    Ensure awareness and full compliance of all laid down rules, regulations, policies, (including Sanctions Policy) guidelines, procedures, practices and code of conduct imposed by the Company/Group.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Serve as a Director of the Board 
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Associatio

Key stakeholders

•    Head, Transaction Banking Operations GBS MY.
•    Securities Services GBSMY – Staffs all level.
•    Standard Chartered Bank various countries.
•    GBS various internal department.
•    Securities Services GBS India.
•    Countries respective Regulator, Depository, Central Bank, etc

Other Responsibilities

•    Reporting, approvals, directions, policies, referrals, discussions relating to operational issues.
•    Referrals & discussions on systems-related issues.
•    Referrals & discussions on HR-related matters.
•    Referrals & discussions on processing-related issues.
•    Clients Lien Accounts & IB Accounts
•    Foreign Exchange related matters
•    Payments authorisation
•    System Support/ Enhancement
•    Vendor Management

Skills and Experience

•    Spot Opportunities
•    Communication
•    Collaborate
•    Deliver Sustainably
•    Achieve Results
•    Solve Problems
•    Microsoft Skill
•    Product Knowledge
•    Management Skill
•    People Management
•    Capacity Planning
•    Data Analysis
•    Project Management
•    Risk Assessment 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.