Job Summary

•    Provide expert support for Windows OS/Apps, Nexthink, Apps enterprise packaging – MSIX, IntuneWin ensuring stability and security across systems. ( Windows 10/11 & MAC OS) 
•    Develop and maintain scripts (using PowerShell, Python, etc) to automate IT tasks, enhancing efficiency and reliability.
•    Familiarize with Azure DevOps (ADO) and able automate tasks within ADO.
•    Handle low priority incidents quickly and effectively, minimizing user disruption.
•    Proactively identify and implement improvements to IT services, enhancing system performance and user experience. Experienced in MSIX/Packaging and Intune. 
•    Large-Scale Support Experience: Proven ability to handle enterprise environments of similar size, supporting 100K+ devices and >900 packages across diverse geographies.
•    Advanced Troubleshooting: L3-level expertise for resolving complex issues with client OS, software, and security policies.
•    Monitor system health, performing checks to prevent potential issues and reduce incidents.
•    Support security protocols and compliance measures, especially within Windows OS environments.
•    Coordinate and perform system upgrades and patch management, ensuring systems remain secure and up-to-date.

Key Responsibilities

Strategy
Workplace Services – Workplace Technologies is responsible for the technology used by all SCB staff ranging from Windows OS / MAC desktop, Application Hosting/Packaging, etc. 

Business
•    Manage and deliver root cause analysis of complex technical challenges
•    Troubleshoot various desktop and application issues impacting end user experience
•    Define workarounds for known errors and initiate process improvements
•    Partner with product management, development and engineering leaders to develop solutions to bolster the end user experience
•    Design and execute usability studies utilizing your broad knowledge of user experience and methodological expertise
•    Deliver automated solutions to large enterprise environments.

Processes
To follow the Work instruction guide provided for all the BAU activities, with compliance and regulatory requirement with zero tolerance. 

Responsibilities

People & Talent 
•    Years of Experience
•    Minimum 7+ years of experience in IT systems administration, with a focus on Windows OS, MSIX Packaging, Nexthink– AppLocker, AD GPOs, etc 
•    Proven experience with incident management, scripting, and continuous service improvement

•    Academic Qualifications
•    Bachelor’s degree in Information Technology, Computer Science, or a related field. Equivalent experience may be considered for candidates with significant expertise

•    Technical Qualifications and Certifications
•    Microsoft Certifications (preferred):
•    Microsoft Certified: Azure Administrator Associate
•    ITIL Certification (preferred): ITIL Foundation or higher, to support understanding of IT service management.
•    Scripting Proficiency: Demonstrable experience with PowerShell scripting (other scripting languages like Python are a plus)

•    Additional Skills
•    Strong analytical and troubleshooting skills.
•    Excellent documentation skills and a collaborative approach to working with team members.
•    Familiarity with compliance standards and security best practices within AD, Windows and MAC environments.

Responsibilities

Risk Management
Ensure Windows , Packaging, Nexthink analytics, to comply to Enterprise Risk Management Framework (ERMF), Operation Risk Framework (ORF), Information and Cyber Security Risk (ICS) as well as any other applicable policies, standards, and processes for the Bank. 

Governance 
To follow the Work instruction guide provided for all the BAU activities, with compliance and regulatory requirement with effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key stakeholders
•    Transformation, Technology and Operations (T&O), Technology & Architecture (TA), Workplace Services (WPS) members and Bank Users

Role Specific Technical Competencies

•    Windows 10 / 11
•    MAC OS
•    Active Directory / Azure Active Directory
•    Scripting (using PowerShell, VBScript, Python, etc)
•    IT Service Management
•    Communication Skills 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.