Job Summary

To deliver reports to collection management and provide support with strategy and system in collections day to day operations.

Key Responsibilities

Strategy

• To deliver accurate & timely MIS and reports to collection management and help the Collection Unit to minimize net credit losses and meet the yearly budgeted 30+ delinquencies and loan impairment (LI) performance.

Business

• The mitigation of risk by providing accurate and timely information necessary to support management decisions.
• Accountable for generation of In-country and Group Collection MIS within agreed timelines
• Accountable for timely delivery of accurate daily, weekly, monthly collection & recovery reports, Scorecards, Management MIS & KPI reports to collections management and the Group
• To ensure that the Team tasks are effectively allocated and are met consistently.
• Continuous improvement in productivity to the standards prescribed from time to time
• Ensure attrition is within agreed benchmark
• To ensure effective portfolio monitoring mechanisms are in place, including early warning mechanisms and contingency plans.
• To support the reduction of credit operation costs through improvement in efficiency and effectiveness of credit operation processes/ strategies

Risk Management

• Making optimal use of all collection tools and using analytical and data segmentation to enhance collection efficiency.
• Upholding the values of the group & Company always, and Compliance with all applicable rules/regulations & Company & group Polices. 

Governance

• Ensure all policies & procedures comply with SCB Policies and Standards. Ensure proper and updated documentation of all in-country procedures/DOI’s are always maintained.
• Processing & decision making as per the Departmental Operating Instructions manual & within the timeliness and accuracy standards specified
• Accountable for closing all Policy &/or Process Standard gaps within agreed timelines
• Ensure that control issues &/or gaps arising from Internal Audits, Business Risk Reviews, peer reviews, regulatory reviews, and Collections QA reviews are actioned and closed within the stipulated timelines.
• Accountable for ensuring that all staff have the right tools, equipment, and material to facilitate their doing their job efficiently and effectively.
• The role manages validation of collection related regulatory reports including Debt collection Agency reports, manual bureau submissions and debt restructuring reports.

Processes

• Ensure that all collection MIS and KPIs are prepared / compiled & submitted in compliance with Group Collections guidelines on format, data definition & timelines
• Conduct data analytics as per team’s requirement.
• Responsible to ensure that the team delivers reports accurately with adequate checks and controls are done based on the past trends.
• Monitoring and evaluating the day-to-day performance of staff and take necessary actions
• Maintain dynamic management of resources to cater for known & unknown absenteeism, to ensure that adequate resources are working to execute on deliverables 
• Ensure timely submission of all reports
• To ensure that the Collections process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank.
• Ensure all CACS deliverables are completed within TAT / zero errors
• Assist with system related activities as and when required
• Contribute to any project related to MI’s/CARS/Cap Plan
• Champion continuous process improvements, through automation of standard MIS & reports, and management of data storage and archival processes
• Responsible for timely preparation and submission of all Group/Country MI
• Review and ensure that daily, weekly & monthly MIS, scorecards, capacity plans and KPIs are accurate and prepared in a timely manner.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Internal
• Collection Managers/Officers
• Service Quality
• Credit PMF team
• Group Collections
• Finance
• RRS MI Collections
• HR

Other Responsibilities

Embed Here for good and Group’s brand and values in OPS WRB - Collections; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Assist with any ad hoc tasks as assigned by Management including following

• Finding actionable insights in portfolios using trend analysis, statistical techniques etc.
• Accurate and Timely delivery of Collections Analytics dashboard.
• Enhancement of existing Dashboards and development of new MI as and when needed.
• Initiate and support Automation & Process optimization initiatives.
• Maintain and improve validation framework for error-free delivery of Dashboards.
• Support team with Adhoc data needs and root cause analysis.
• Review and commentary on key Collections ops KPIs.

Skills and Experience

• Communication Skills
• Collections Process
• Product Knowledge
• System Knowledge
• Complaint Handling
• Analytical Thinking
• Problem Solving
• Presentation Skills

Qualifications

Education 

• Graduate

Training

• Excel
• SAS
• Python
• Power BI

Languages 

• English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.