Job Summary

We are seeking a talented and passionate, senior individual to join Standard Chartered as the Senior Manager, Development - Process Tooling in the Digital foundation technology.
The Group Transformation Office drives and executes the overall strategic transformation agenda. The team works under the guidance of the Global Head, Transformation, Chief Transformation, Technology and Operations Officer and Transformation, Technology and Operations (“TTO”) MT. The office also collaborates closely with senior business and functional leaders across the Bank to build and drive the Bank-wide transformation

Operational Excellence (“OE”) Process Mining (“PM”) is an integral part of the Group Transformation Office, and this role provides thought leadership and steer to Bank-wide Operational Excellence efforts in close partnership with senior management. The role requires driving holistic change by coaching and empowering people through multiple levers including process taxonomy & constructs, process reengineering, structural changes, digitisation, policy streamlining, targets and tracking, training, and accountability

Specifically, this role will contribute to establishing the data engineering framework for digitizing process analysis and process improvement, directly involved in both the execution of lighthouse PM initiatives, as well as the development of a scalable, configurable, and robust data transformation machinery that will allow for PM to become an embedded practice across the bank. Contributing to a community of practice and PM engineering training curriculum, this PM engineer will role-model process-driven, end-to-end thinking and scalable data engineering practices.

Key Responsibilities

Strategy
•    Contribute to future evolutions of the process mining engineering framework 
•    Review and adopt technological advances in large scale data management and engineering
•    Partner with other functions to embed holistic process tracing in systems and operations across the bank to maximize process mining coverage and thereby achieve targeted efficiency outcomes.

Process Mining
•    Managing the solution intent / Architecture for process mining solution in the bank
•    Clear understanding of all SIA and data privacy controls
•    Experience in building dataiku jobs to upload the data and push to data storage layer
•    Manage data transformations on Trino and Apache Iceberg 
•    Understanding of big data / Cloud data platforms
•    Building a modular process mining data framework to maximize data transformation scalability, reuse, robustness, and performance
•    Technical project delivery and ongoing maintenance of data pipelines
•    Monitor ETL runs and optimize execution speed and robustness
•    Embrace professional software development and large-scale data engineering practices
•    Assimilate unknown process domain and terminology quickly
•    Correlate process execution with underlying data traces; locate, explore and quality-assess
•    Guide data scoping and technology toolset selection to streamline project delivery
•    Collaborate with PM architecture for data quality and business volume validation 
•    Develop delta update methodology and procedures 
•    Validate information across multiple stakeholders and distil common threads and recommendations 
•    Mitigate risks and impediments for project delivery
•    Nurture relationships, build network across key roles in business
•    Reflect on impact of changes in data scope and/or analysis approach and mitigate related risk early

Long Description

Risk Management
•    Identify and raise risks and missing/ineffective controls
•    Engage process and risk owners to ensure mitigation of raised risks and missing/ineffective controls.

Governance
•    Refine technical PM delivery methodology and tracking of optimization potential
•    Contribute to the technical PM training curriculum 
•    Nurture and streamline collaboration model with (business-centric) PM architecture team 
•    Capture lessons learned and derive/design improvements on the PM data transformation
•    Be aware and understand the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matter

Key stakeholders
•    Global Process Owners (“GPO”)
•    Product Owners (“BPO”)
•    Process/Subject Matter Experts
•    Process Operators
•    Operational Excellence, Transformation and Lean Practitioners
•    Process Tooling
•    Corporate Functions – incl. Finance, Legal, Tax, Risk, and Audit
•    Solution Architects
•    Enterprise Architecture
•    Technology - DFT

Role Specific Technical Competencies

•    Process Management (BPI / BPA)
•    Problem Solving
•    Metrics / Measures
•    Data Engineering (e.g. Python, PySpark, SQL, Hadoop, Apache Iceberg, DataIku, Trino)
•    Stakeholder Engagement 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.