Job Summary

• Onboard clients to the Prime Services platform
• Work with internal teams to develop and deliver solutions to improve client experience and generate additional revenue
• Provide day-to-day support of clients’ trading activities
• Monitor credit limits in real time.
• Perform portfolio analysis to calculate margin and fee requirements
• Perform relationship management functions including conducting regular client reviews
• Communicate impact of financial market regulation to clients
• Work with regional and global teams to facilitate a “follow the sun” support model
• Work with the Prime Services business and technology/project teams on new product offerings
• Support, manage and execute regional/global initiatives 
• General communication with Counter parties, IT Support, Credit, Operations, Front Office, Legal and Product Controllers
• Adherence to key processes and control requirements
• Provide Business Continuity Planning and support

Key Responsibilities

Strategy

• New business enablement and solutions, partner to deliver strategic PB initiatives.
• Constantly seek opportunities to improve global consistency, work closely across functions and other regions to close gaps and standardise processes. 
• Communicate with clients to solve immediate day to day issues with transactions as well as understand their longer terms needs to shape business decisions in Operations
• Build strong relationship with Hub teams to facilitate efficient communications and speedy resolutions of issues:
• Daily KPI monitoring vs SLA

Business

• Onboard clients to the Prime Services platform

Processes

• Own query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk.
• Drive continuous improvement and innovate:
• Partner with Technology to deliver transformation
• Work with PB to identify booking model improvements and drive efficiency

Risk Management

• Operations representation for external/internal and regulator scheduled audits:
• Ensure Audit points are addressed within timelines
• Achieve regulatory compliance and future proof the Middle Office model through a strong understanding of current rules and anticipation of upcoming regulations

Governance

• Adherence to Ops Risk Framework standards of implementation and process management:
• Continuous review of procedures and booking model

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Serve as a Director of the Board 
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Other Responsibilities

• Embed Here for good and Group’s brand and values in team 
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
• Multiple functions (double hats)

Skills and Experience

• Process Improvement  
• Managing Change
• Operational Functions
• Macro
• Operations Back Office

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.