RESPONSIBILITIES

• Markets Trade & Regulatory Control function responsible to enable Proactive Risk Management via execution of trade and regulatory controls across Markets Business, that adhere to Regulatory guidelines and uphold high standards of operational integrity. We are trusted partners to Markets Business delivering superior risk management practices, Control execution and generate data driven actionable insights to drive informed decision making. 
• This role forms part of the Regulatory Onboarding Control function within the broader Markets Trade & Regulatory Control team. SME role to build and design Regulatory Onboarding Controls to adopt strategic workflow solutions which adhere to CIB Onboarding standards and meet Regulatory guidelines.
• Execute the strategic roadmap and remediation plan to build Regulatory Onboarding Controls framework.  
• Establish Controls governance to ensure Regulatory Control team meets CIB Onboarding Control standards and Audit requirements.
• Conduct Risk Control Self-Assessment for Client Onboarding process and Controls, to ensure key Controls designed and operating effectively. Define Risk Treatment Plan for the Self-Identified Issue remediation and track closure.
• Define and execute Control framework to ensure Client agreements drafted in accordance to Legal standards and Regulations.
• Collaborate with Markets Business COO, Compliance, Client Relationship Managers, Onboarding team and Technology to support Business & Client Enablement initiatives and Regulatory Compliance.
• Drive continuous improvement and innovate:
• Partner with Technology to deliver Transformation
• Work with Client RMs and Onboarding team to deliver seamless Client Onboarding process, aligned to Onboarding Regulatory requirements. 
• Adherence to Ops Risk Standards of risk management, Control implementation and process management

• Oversight of Daily Productivity, KPI, KCI and Capacity metrics 
• Represent the team across various internal forums and Working Groups to ensure any Regulatory, Internal process and Technology changes impacting Onboarding Controls are assessed prior rollout.

Strategy

• Markets Trade & Regulatory Control function responsible to enable Proactive Risk Management via execution of trade and regulatory controls across Markets Business, that adhere to Regulatory guidelines and uphold high standards of operational integrity. We are trusted partners to Markets Business delivering superior risk management practices, Control execution and generate data driven actionable insights to drive informed decision making. 

Business

• Markets Business & Client Solutions was established in 2024 aligned to CIB Markets COO Organisation, following Organisation restructure across global Financial Market Operations.
• Business & Client Solutions team provides our Clients, Front Line business, and local management boards a suite of integrated trade and client lifecycle solutions that are protected by our proactive risk management capabilities, made highly accessible and available across our global network footprint.   

Our Identity & Purpose:  

• Enable Revenue Growth: We enable revenue growth through enhancing Front Line productivity and allowing our Sales and Traders colleagues to focus on revenue generating activities. Our capabilities offer a competitive advantage for new–to-bank and existing clients.   
• Protect the Business: We protect our business, our clients and stakeholders through superior's risk management practices and processes. We are accountable for the risk impact and outcomes and collectively manage the risk profiles across products and geographies.
• Improve Client Experience: We are responsible for the client experience for new to bank and existing clients. We are trusted advisors and operational stewards for our sales force and our clients, and we lead the operationalization of client needs.
• Optimise & Scale: We drive improvement in our processes and influence process changes to support business and client outcomes. We challenge existing process and strive for continuous improvements to meet client and business expectations. 

Processes
 

• Client Onboarding process
• Financial Market Contracts 
• FM Regulatory Implementation
• Trade & Regulatory Onboarding Controls
• New Business & Client Enablement 

People & Talent 

• Lead through example and build the appropriate culture and values, embedding a high level of performance and team engagement.
• Employ, engage and retain high quality people, with succession planning for critical roles and appropriate recognition and reward for high performance / potential
• Responsibility to review team structure/capacity plans to enable effective delivery of operations & change agendas
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks

Risk Management

• Regulatory Risk
• Operational Risk
• Legal Risk
   

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• FM Front Office – Relationship Managers & Sales
• FM Business COO
• FM Country Heads & BRM
• FM Technology and Transformation
• FM Operations 
• FM Risk functions, Compliance and Audit

Our Ideal Candidate

• Financial Market product and process knowledge 
• Experience working on Regulatory implementation Projects
• Experience of working with Client Onboarding & Regulatory Implementation process
• Operational Risk Management
• Experience in Transformation projects, Agile, Six Sigma and Digitisation initiatives
• Experienced people manager adept in managing teams across geographies
• Financial Market product and process knowledge 

Minimum Qualifications:

• Degree or Diploma qualified with relevant Business experience 
• Preferred experience across Change initiatives, with exposure to Project delivery roles
   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.