Job Summary

The eDiscovery & Data Advisory (“eDDA”) team are an inhouse group of data, forensic and legal experts who are responsible for managing the end-to-end lifecycle of eDiscovery within SCB Legal (“LCS”). We provide a global support model to SCB from our core hubs in the UK, US, Singapore, and China. Our vision is to bring together the right people, process, and technology to provide an industry leading eDiscovery and Data Advisory service to our Investigation and Legal colleagues.

In line with our ambitions to drive forward the utilisation of technology and to provide the highest-quality service levels to our partners, we are building a new operations hub that will seek to improve the efficiency of data collection, preservation, and review. The operations team will support in developing new “self-service” data collection mechanisms and help to enhance processes that drive efficient processing and review of data in its Relativity eDiscovery platform. 
 

Key Responsibilities

Strategy

• Work with the eDiscovery & Data Advisory (“eDDA”) team to develop and implement its central operations model.

Business

• Build and maintain an effective and constructive relationship with all key business and functional stakeholders that is based on trust, capability, and integrity, providing timely, responsive and quality support to enable the Bank to achieve its strategic objectives.
• Provide timely reporting to eDDA Directors on all aspects of the eDiscovery processes undertaken within the team

Processes

Manage multiple data preservation, data collection and operational tasks projects simultaneously, documenting the processes undertaken with a high degree of accuracy and attention to detail. Building strong partnerships with all internal/external stakeholders that allow end-to-end seamless delivery.

Providing operational support to the core eDDA division.

• Execution of confidential data extraction requests for Legal and Investigative matters.
• Working with system owners to extract data from Bank systems, in a timely and documented manner.
• Maintain a record of business owner approvals with SLAs and/or agreements on direct access to Bank systems for data extraction.
• Assist in implementing processes for extracting data from Bank systems and ensure that extracted data is provided in a legible format as per agreed requirements.
• Troubleshoot and problem solve data extraction issues as they arise.
• Play a crucial role in the development of new / enhanced data collection mechanisms.
• Develop reports and dashboards on data extractions for reporting and audit purposes.
• Identify key pain points of data extraction processes and help create solutions through development of new strategies.
• Support the eDiscovery team with billing / invoice settlement
• Assist our external vendor in the management and maintenance of SCB’s Global Relativity infrastructure.
• Technical management of Relativity workspaces (inc. user administration, fields, layout and ‘saved search’ creation)
• Lead the processing of data into SCB’s eDiscovery platform (“Relativity”), including managing quality control and validating the processing of data. Be responsible for handling common processing exceptions in a consistent and documented manner. 
• Act as a 1st level eDiscovery support expert for the eDDA team’s key stakeholder bases.

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
• Support the development and growth of the function by acting as a trusted and experienced mentor.
• As required, support in the development of less experienced members of the team. 
• Measure the effectiveness of the operations function by working with key stakeholders to gather feedback on service delivery. Identify areas of improvement for the team and help to develop appropriate learning plans.

Risk Management

• Apply all relevant Group, Country, Business or Functional policies and procedures to manage risks.
• Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
• The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures

Governance

• Act to minimise operational loss, audit failures, and take proactive measures to respond to matters arising.
• In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased
   

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• HR - Employee Relations (ER)
• Legal, Co-Sec and SIS Management Team
• eDiscovery and Data Advisory team
• Disputes and Government Investigations, Legal (DGIL)
• Employment Law teams
• Compliance
• Technology / Information Cyber Security

Other Responsibilities

• Embed Here for good and Group’s brand and values
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

• Experience across the whole Electronic Data Reference Model (“EDRM”) including a strong understanding of eDiscovery concepts and the adoption and utilisation of technology.  
• Proficiency with desktop computing applications (MS Windows, MS Excel, SQL, databases, and data loading tools.
• Proficiency in communication and interpersonal skills - both written and verbal, including a demonstrated ability to translate technical concepts to a wider audience.
• Proficiency in using one or more scripting/programming languages to automate tasks (Python, PowerShell, Visual Basic, REST APIs)
• Business data analysis     
• Analytical and problem-solving skills.

Qualifications

• Education - Graduate or Post-Graduate from a technology or legal degree.
• Training
  • Minimum of 6-8 years’ experience in an eDiscovery Operations and/or Digital Forensics role.
  • Experience of working with Legal/Enterprise Technologies is advantageous.
  • Demonstrable experience in being able to work independently and collaborate with team members globally.
• Certifications 
  • RelativityOne Certified Pro – Must have sufficient skills to pass or have already passed.
  • Relativity Processing Specialist - Must have sufficient skills to pass or have already passed.
  • Relativity Certified Administrator – Desirable
  • Relativity Data Management Specialist – Desirable
• Languages - English – Fluent

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.