Job Summary

This role reflects our commitment to more than just profitability—it's about living our values and upholding our brand promise, Here for Good. The Risk Monitoring & Insights (RMI) OTCR team, established to support Group Risk and CFCR, centralizes the production and risk management activities in a service hub. This allows teams to make risk-reward decisions based on judgment and expertise, influence business and regulatory outcomes and oversee strategic risk and compliance programs. 

This is a permanent, strategic role that requires strong business acumen and a detailed knowledge of OTCR Risk Frameworks (OR and ICS), and Operational Risk policies and standards. The successful candidate will have key skills in performing effectiveness review of OTCR Frameworks to validate they are embedded and operating effectively and identifying horizon and topical risks related to Operational and Technology risk for the bank.

The role reports directly to the Director, Risk Assessment Monitoring and Insight, with a dotted-line reporting relationship to the Head, OTCR, ICS Framework, Risk Appetite & Stress Testing. It works closely with key stakeholders to address Operational, Technology and Cyber risks identified as top risks for the Bank, ensuring alignment with the Bank’s overall Enterprise Risk Management Framework (ERMF).

The individual will be required to engage with senior stakeholders across the business, technology, assurance, other risk functions to provide oversight and assurance of their implementation of the risk framework and policy.  

We are seeking an experienced and senior leader who will be responsible for the following areas:
•    Drive the ICS and OTR Effectiveness Reviews for delegated and non-delegated policies 
•    Drive the Prudential Compliance Framework attestations for OTCR
•    Involved in a driving role or support (as required) on matters relating central projects e.g. Basel IV framework implementation
•    Ensures compliance with all applicable Framework, policies and standards
•    Stay abreast of global economic trends, regulatory changes and emerging risks to continuously improve OTCR risk management practice
•    Develop materials for regular updates to Head, OTCR, Risk MT, committees, on insights relating to effectiveness review

Key Responsibilities

Strategy
•    Understand and support the bank’s strategy to unite businesses and functions and drive organizational transformation.
•    Help build world-class risk and compliance capabilities, fostering a risk-aware and client-focused environment for the bank’s next phase of growth.
People & Talent
•    Leads through example by upholding high standards of excellence, ethics & code of conduct, governance and risk awareness, and stakeholder partnership & collaboration
•    Collaborate with the wider CISRO team and share knowledge where relevant 
•    Contribute to a culture of openness, trust, and risk awareness, embodying the Bank’s values.
•    Promote an environment that supports knowledge exchange, continuous learning, agile working, prioritization, and collaboration.
•    Maintain strong relationships with the wider Professional Services team and other key stakeholders, including CFCR and OTCR teams.
•    Provide constructive feedback to colleagues.
Process Governance
•    Create standardized documentation using templates and agreed processes
•    Maintain process documentation, SLAs, and SOPs for pack production 
•    Support process and policy re-design

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
•    Demonstrating leadership ability to ensure that the team achieves the outcomes set out in the Bank's Conduct Risk framework.
•    Providing ongoing reporting of risk exposure into governance meetings and to key stakeholders and escalating any blockages to progress to ensure Group MT, Risk & CFCC, and OTCR Scorecard objectives are met 
Key stakeholders

•    OTCR LT
•    OTCR SPOC
•    Risk MT
•    Risk Committees
•    CISRO team
•    Enterprise Risk Management Framework & Policy Team
•    ERM Effectiveness Review Team 

Skills and Experience

•    Personal authority based on established trusted relationships and ability to provide advice and functional direction which is expected at senior levels of the Group and respected by peers
•    Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures, and processes through which Operational, Technology and Cyber risks are addressed throughout the Group
•    Able to lead highly complex, global activities through influence and credibility rather than command and control 
•    Ability to assess strategic priorities and focus on detailed aspects of a function in order to drive effective delivery 
•    Situational context aware with ability to facilitate outcomes where priorities and personalities are in conflict
•    Sound judgement and anticipation and strong integrity, independence and resilience 
•    Communication Skills: 
•    Excellent English oral and written skills
•    Ability to communicate and explain complicated risk issues to internal and external stakeholders in a simple and business-friendly way
•    Able to challenge constructively in a non-confrontational manner
•    A self-starter, able to take initiation, to navigate within the approved parameters to work out a sensible and practical recommendation or decision 
•    Ability to participate within a multi-disciplinary team and be a strong team player 
•    Ability to identify opportunities for continuous improvements 
•    Strong emotional and cultural intelligence, being able to embrace and drive diversity of thought through inclusion and the valuing of cultural diversity.

Role Specific Technical Competencies

•    Business Acumen, Product and Operations
•    Business Ethics
•    OTCR Risk Management
•    Leadership (Influencing and Inspiring)
•    Managing Change
•    Data gathering, analytics and insights
•    Enterprise and Operational Risk Management
•    Collaboration and Stakeholder Management
•    Regulatory Environment – Financial Services 

Qualifications

Overall Working Experience: 

•    Overall, 10 years of experience in Banking or Financial Institution or Regulator or Fintech or equivalent industry

Domain and Functional Experience in the below: 
•    OTCR – Operational, Technology and Cyber Risk 

Desired Qualifications: relevant industry leading certification such as:

•    Industry related qualification in the role
•    Degree level education or equivalent

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.