Job Summary

•    Client Enablement and Lending Operations is the Operations area in Corporate & Investment Banking (CIB) where the client relationships are maintained across the entire client lifecycle . The team provides ownership over the client lifecycle processes from onboarding to offboarding. The Client Enablement and Lending Operations team  is a key strategic partner in being able to design, implement, execute and manage controls of processes and systems for Coverage.

Key Responsibilities

Strategy
•    The role holder is responsible for supporting the holistic governance framework for Client Enablement and Lending Operations , through understanding the Client Coverage Business Plan, the flow of reporting information within Coverage COO and understanding the delegations of authority / stakeholder landscape for Coverage.
Business
•    Through understanding of the Coverage Business Plan, the role holder is responsible for enabling, maintaining and evolving governance responsibilities that support business delivery. The role holder should look for continuous improvement opportunities in the way governance is operated and communicated across the Coverage Network
•    To ensure strong relationships with Regional and Country Business Management / Risk teams, to ensure alignment in governance working practices
Process and Risk Management
•    Ensure common understanding of process governance requirements; working closely with Client Coverage change initiatives and PMO in embedding process governance requirements within change.
•    Providing guidance and oversight for across the Client Coverage Process Universe and in-particular, the Client Lifecycle processes (e.g. customer due diligence, tax due diligence, onboarding, offboarding); supporting Process Owner teams in understanding their authorities and requirements under the Operational & Technology Risk Type Framework.
•    Maintaining and improving non- financial risk reporting requirements and generating reports for committees and governance forums (e.g. Elevated Residual Risk Treatment Plans; Risk Score); maintaining the relationship with Databox reporting team, Operational Risk, CCIB governance teams and other second line teams.
•    Highlight risks to management and actively monitor them to reduce the likelihood of occurrence
•    Take on ad-hoc initiatives, including management of end to end updates, SharePoint- page maintenance and improvements for key processes in an effort to reduce risks and optimise efficiency across the value chain.
People & Talent
•    This governance role is in a unique position to engage with many different teams and get a broad awareness of the people and culture agenda within Coverage COO. As such the role holder will have people & culture related responsibilities:
•    Identify the need for people and culture deliverables within Client Enablement and Lending Operations, for example, identifying the need for training and supporting in the execution of relevant sessions

•    To be a champion for Diversity & Inclusion; providing advice on channels for delivery to implement ideas
•    Co-ordinate on upcoming initiatives with the communications team
•    Provide Business Management support to Client Enablement and Lending Operations Management Team, on an ad-hoc basis
Risk Management and Governance
•    Secretariat support for key risk and business governance meetings (e.g. Client Lifecyle Non- financial Risk Committee) and other Committees / Forums that may be established.
•    Ensure that any papers submitted are to the timelines and high standards expected.
•    Prepare minutes and assign and track to completion any actions
•     Recommend efficiencies and simplification across the Client Lifecycle governance structure and client delivery to reduce duplication and ensure adequate levels of attention and responsibility to various streams of work
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead Banking Platform to achieve the outcomes set out in the Bank’s Conduct Principles
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Awareness of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Key stakeholders
•    Process Governance Committee members
•    Client Management Team
•    Execution Teams
•    Global Business Services
•    CIB Network
•    Global Process Owners and Delegates
•    Risk & Control Heads
•    Second line stakeholders, including Conduct Financial Crime Compliance and Operational Risk
Other Responsibilities
•    Embed Here for good and Group’s brand and values in Banking Platform 

Skills and Experience

•    Excellent presentation and excel skills
•    Able to take ownership of issues/tasks and apply Project Management best practices
•    Ability to create effective work relationships across business & borders
•    Ability to engage effectively with senior management, regulators and auditors, where required
•    Focused, organised, results-oriented and works independently to strict timeframes

Qualifications

Education
•    Degree or diploma qualified with relevant experience in multiple phases of the programme and experience in secretariat roles.
Training
•    Knowledge of SCB standard processes, project management
•    Excellent communication and presentation skills
Languages
•    English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.