Key Responsibilities

 The Senior Manager Data Management for Client Data SSI (Standard Settlement Instructions) Management is responsible for overseeing the accurate and efficient management of client data related to settlement instructions within the bank. This role ensures that all client data is maintained with the highest level of accuracy, security, and compliance with regulatory standards. Senior Manager Data Management will lead a team, coordinate with various departments, and implement best practices to optimize data management processes. 

Strategy
•    Develop and implement strategic plans for the Client Data SSI Management function to align with the bank’s overall objectives.
•    Knowledge on payment messages, construction of payment messages.
•    Identify opportunities for innovation and improvement in client data management processes.
•    Ensure the strategy supports the bank’s goals for operational efficiency, client satisfaction, and regulatory compliance.

Business
•    Drive business growth by ensuring the accurate and efficient management of client data process (SSI management and callback due diligence, which supports seamless transaction processing.
•    Collaborate with business units to understand their data requirements and ensure the Client Data SSI Management team meets these needs.
•    Monitor industry trends and adapt business practices to maintain competitiveness.

Processes
•    Oversee the maintenance and updating of client Standard Settlement Instructions (SSI) to ensure accuracy and completeness.
•    Implement and optimize procedures for the efficient management of client data.
•    Utilize technology and automation to enhance data accuracy and processing speed.
•    Ensure timely and accurate processing of client data changes and updates.
•    To maintain and update static data in various systems.
•    To ensure adherence to processes and controls as detailed in the DOI. 
•    To ensure timely, accurate and error free processing. 
•    Identify areas of improvement in the process, initiate dialogues with the relevant stake holders for implementation of the change post agreement with Unit head.

People & Talent
•    Lead and manage the Client Data SSI Management team, providing guidance, support, and performance evaluations.
•    Foster a collaborative and high-performance work environment.
•    Develop and deliver training programs for team members to ensure they are well-versed in data management best practices and regulatory requirements.
•    Promote a culture of continuous learning and professional development.

Risk Management
•    Ensure all client data management practices comply with regulatory requirements and internal policies.
•    Identify and mitigate risks associated with client data management processes.
•    Conduct regular risk assessments and implement controls to safeguard client data.
•    Maintain a robust incident management process to address any data breaches or compliance issues promptly.

Governance
•    Establish and maintain governance frameworks for client data management to ensure accountability and transparency.
•    Prepare and present regular reports on client data management activities, performance metrics, and compliance status.
•    Ensure adherence to the bank’s governance policies and procedures.
•    Act as a point of contact for client data-related queries and issues from internal and external stakeholders.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Business/Fo/RM/CM/Operations/Settlements/OCRM

Qualifications

Bachelor’s degree in finance, Business Administration, or a related field. 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.