Job Summary

Global Process Owner Support

To support the Global Process Owner / delegates in executing accountability over Client LifeCycle Process through:

•    Be responsible to the Global Process Owner / delegates
•    Support Process Owner responsibilities at each stage of the RCSA, from new process and risk identification through to monitoring implemented controls, on a minimum of an annual basis or when a trigger event occurs (e.g. a change in control effectiveness)
•    Support ensuring all agreed elevated residual risk actions and treatment plans are completed timely and smoothly by all action owners, and logged into the Group OR management system
•    Understand Agile delivery impact on the process: Identify risks and dependencies, assess impact on critical processes and residual risk. 
•    Discuss, review and approve Change Risk Assessments (where required) and any process impact assessment ahead of change initiatives go-lives, including for “minor” change initiatives 
•    Contribute to the prioritisation process for process activities within the demand management process

Strategy

•    To support the CIB Strategic Agenda and Scorecard by supporting the end to end execution of process rollouts and initiatives within Client Lifecycle portfolio including mitigating issues with existing processes and rolling out new processes as required.  

Business

•    Support Global Client Lifecycle model to build synergy between the regions and countries, work closely with Regional Heads to share best practices and ensure uniform approach towards implementation of the Global Model and adherence to DOIs
•    Support senior management prioritisation  

Processes

•    Support end to end updates and improvements for key processes based on data and information from multiple sources 

People & Talent

•    Point of contact for resolution of regulatory activities
•    Provide support on initiatives to improve processes and resolve high profile issues

Risk Management and Governance

•    Support timely and effective delivery of reports on regulatory responses and audit management 
•    Work closely with Compliance, Legal & operational support teams to ensure deliverables are aligned with the latest requirements & regulations, and any exceptions are appropriately escalated, reported and managed 
•    Highlight risks to management and actively monitor them to reduce the likelihood of occurrence.  Ongoing control monitoring of the minimum control requirements set out in the policy and procedures to ensure that if a key control activity stops working, or operates outside its normal operating conditions, it will be quickly detected in the ordinary course of line management.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead Banking Platform to achieve the outcomes set out in the Bank’s Conduct Principles 

Key stakeholders

•    Coverage
•    Client Management team and CDD Execution Teams
•    GBS Operations
•    CIB Network
•    Financial Crime Compliance
•    Group Operational Risk 

Other Responsibilities

•    Embed Here for good and Group’s brand and values in ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Skills and Experience

•    Excellent presentation and excel skills
•    Able to take ownership of issues/tasks and apply project management best practices
•    Ability to create effective work relationships across business & borders
•    Ability to engage effectively with senior management, regulators and auditors, where required
•    Focused, organised, results-oriented and works independently to strict timeframes

Qualifications

•    Education     •    Degree or diploma qualified with relevant experience in multiple phases of the programme and change management, preferably with exposure to business project delivery roles 
•    Training     
•    Knowledge of scb standard processes, project management, implementation and post implementation processes an advantage
•    Excellent presentation and excel skills
•    Languages     English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.