Job Summary

This role requires very strong written and verbal communication skills and a great level of flexibility to absorb ad hoc tasks in addition to the overall assignment. It is also critical to understands the larger ecosystem and overall process and flag opportunities for improvement.
Responsible for partnering with CCC business unit leaders and other units within / outside CCC to create additional value through initiatives idenfited as process improvement. 

Key Responsibilities

Process Mapping and Analysis:
•    Documenting existing processes using tools like flowcharts and process maps.
•    Analysing process workflows to identify inefficiencies, bottlenecks, and areas for improvement.

Requirements Gathering:
•    Engaging with stakeholders to understand their needs and requirements.
Process Redesign:
•    Developing and proposing new process designs to improve efficiency and effectiveness.
•    Conducting feasibility studies and impact analyses for proposed changes.

Implementation Support:
•    Assisting in the implementation of new processes or systems.
•    Providing training and support to employees during the transition to new processes.

Continuous Improvement:
•    Promoting a culture of continuous improvement within the organization.
•    Identifying and implementing best practices to enhance process efficiency and effectiveness.

Compliance and Risk Management:
•    Ensuring that processes comply with internal policies and external regulations.
•    Identifying potential risks associated with processes and developing mitigation strategies.

Stakeholder Communication:
•    Communicating process changes and improvements to relevant stakeholders.
•    Facilitating workshops and meetings to gather feedback and ensure alignment.

Problem-Solving:
•    Identifying root causes of process-related issues and developing solutions to address them.

Strategy 
•    Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role

Business
•    Responsibilities related to the delivery of business objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes
•    Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent
•    Lead through example and build the appropriate culture and values. 
•    Set appropriate tone and work in collaboration with business, risk, and other partners.

Risk Management
•    Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret / identify any financial information, identify key issues based on this information and put in place appropriate controls and measures

Governance
•    Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
•    Serve as a Director of the Board 
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
•    CCC stakeholders
•    Country PDU
•    Technology
•    Group

Qualifications

•    Education-Graduate
•    Ability to work flexible hours, including nights and weekends, to support testing activities as needed. Strong stakeholder management
•    Excellent communication skills
•    Good Documentation skills
•    Good analytical skills
•    Experience working in MS Office and Excel

Skills and Experience

MS Office & Excel

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.