Processes
•    Responsible for executing and supervising the AWS/Azure IaaS and PaaS service onboarding, deployment, and support processes.
•    Responsible for executing support processes in alignment with service management and change management process for the bank
•    Have awareness of and understand the relevant regulation for the markets in which the bank operates such as sovereignty and resilience.
•    Ensure compliance with Standard Chartered governance frameworks and challenge them where appropriate.
•    Support regulatory audits, direct audits and RFI’s on cloud environments

People & Talent 

•    The leader is an engineer at heart and keeps a lean, motivated and highly skilled team of cloud operations engineers that together are obsessed with customer (internal or external) needs while maintaining platform stability
•    When cloud services are at risk or worse fail, this team is personally affected and takes whatever means necessary to restore confidence in services
•    Be an inspiration to other engineers attracting and developing new talent to the organisation and managing poor performers
•    Keep a list of practical yet challenging objectives and measures for the team and individuals to target

Risk Management
•    Drive for the closure of risks, operational events and audit findings on time, once and done
•    Comply with organisation risk management framework
•    Adhere to common practices to mitigate risk in their respective domain. 

Governance 

•    Ensure compliance with all applicable SC governance frameworks
•    Adhere to and optimise cloud governance frameworks and processes
•    Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Responsibility for building a culture of good Conduct within the team.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matter.
•    Responsibility for adherence to the Mandatory Conduct Requirements and demonstrating positive risk, control and Conduct behaviours as part of their role.  Examples include:
o    Timely escalation and proactive management and mitigation of risks and issues.
o    Sharing lessons learnt with colleagues to prevent future errors.
o    Raising concerns and dealing with mistakes in a timely manner and encouraging others to speak up.
o    Cooperating fully with requests from regulators and Group Internal Audit.  
o    Promoting an inclusive culture, encouraging colleagues to act ethically, learn from mistakes, and set the right example to their teams.
o    Responsibility to conduct and complete the Mandatory Conduct Affirmation (MCA) annually, as part of the year- end review to affirm the following:
o    Risk & control and Conduct behaviours have been considered and assessed as part of continuous performance management.
o    Colleagues approach to risk, control and Conduct was considered when making Total Variable Compensation (TVC) proposals during year-end review.  
o    Responsibility for recognizing and providing positive feedback through feedback 365 channels and Going the Extra Mile (GEM) award

Job Summary

• Technology powers Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners.
• Technology & Architecture (T&A) is responsible for providing application and Infrastructure services to all business lines within the bank namely CCIB, CPBB, Data and Global Functions. The Cloud function lies within T&A and is responsible for engineering, building and supporting the Global IaaS and PaaS platforms for Public Cloud as well as Private Cloud in Standard Chartered’s footprints across the globe. The global team spans across multiple locations (Poland, India, Malaysia, China and Singapore)
• We are looking for a Cloud Operations Engineer, who will be a key member of the team responsible for building and supporting the AWS & Azure IaaS and PaaS platforms for Standard Chartered Bank

•    Lead and manage a team of cloud operation engineers working in shifts for the AWS/Azure Platform team or Cloud Operations team, responding to platform or customer issues and driving them through to successful resolution.
•    Contribute to the design, development, documentation, delivery, and support of AWS/Azure IaaS and PaaS services using Azure DevOps repository / pipelines, Terraform and other scripting languages, including Golang, Python, JSON, Bash Script, or YAML.
•    Assist internal customers with re-architecting and migrating their applications to AWS/Azure Platform.
•    Support AWS/Azure IaaS and PaaS services before they go live through activities such as system design consulting, service onboarding, capacity planning and launch reviews.
•    Deliver features and stories in the AWS/Azure Platform’s or Cloud Operations Engineer’s sprints, peer programming and peer-reviewing with other team members.
•    Scale systems sustainably through mechanisms like building observability dashboard, automation and evolve systems by pushing for changes that improve reliability and velocity.
•    Help ensure that the AWS/Azure Platform team or Cloud Operations team is aware of any security defects or vulnerabilities in their service offerings and help drive patches or configuration changes to protect the service offerings and the applications that run on them.

Key Responsibilities

•    Continually self-educate on changes and improvements in the AWS/Azure Platform hosting world, to be able to continually self-criticise and improve the AWS/Azure Platform team’s or Cloud Operations team technical and service offerings.
•    Oversee shift handovers, operational documentation and status reporting
•    Implement and enforce cloud security policies, Patching and compliance requirements.

Business
•    Responsible for having awareness and understanding of the wider business, economic and market environment in which the Group operates. 
•    Keep the cloud platform and cloud services continually operating to agreed service levels
•    Respond in a timely manner to incidents to recover services asap
•    Ensure cloud infrastructure and services are continuously updated to prevent obsolescence, maintaining compatibility, security, and optimal performance
•    Implement and maintain robust monitoring and observability to ensure real time visibility, performance tracking and issue detection across cloud environments
•    Ensure all changes on the environments are done in a safe manner
•    Reduce toil and automate solutions to reduce risk and prevent manual solution

Key stakeholders
Application team, CIO, Architecture team, Engineering team, Product owner, Risk team, ITSM team.

Other Responsibilities
•    Continuously provide feedback to improve our strategy, people, and processes.
•    Communicate effectively to both internal team members and customers.

Skills and Experience

• AWS/Azure IaaS and PaaS services acumen
  Terraform
  Azure DevOps repo/pipeline
  One or more scripting language, such as Python, Golang, Bash Script, JSON, YAML
  Incident, Problem and Change Management
  Problem Solving

Qualifications

7+ Years of experience in AWS/Azure IaaS and PaaS services
Must have hands on experience in supporting AWS/Azure IaaS and PaaS service onboarding / incident / change request using Terraform, Azure DevOps repo / pipelines, and one or more scripting languages, such as Golang, Python, JSON, Bash Scripting.
Strong understanding of cloud monitoring, incident management and automation
Hands on experience in delivering AWS / Azure Observability dashboard would be advantageous.
Hands on experience in AWS EKS / Azure Kubernetes Service (AKS) would be advantageous.
AWS/Azure Associate and Professional level certifications would be advantageous.
Certified Kubernetes Administrator (CKA) qualification would be advantageous.
Excellent communication, leadership and problem-solving skill
Good knowledge of ITSM and ITOM. shape the long-term direction of AIOps strategy
Mentors other AIOps and automation specialists and engineers, helping to improve the team's abilities by acting as a technical resource.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.