Job Summary

Strategy

•    The CoE Support Manager plays a strategic role in shaping and sustaining the Centre of Excellence (CoE) framework that underpins operational efficiency, standardisation, and scalability across the organisation. The position supports the strategic alignment between delivery teams, business priorities, and enterprise objectives ensuring that CoE capabilities evolve in step with business needs. This includes contributing to long-term planning, defining success metrics, and fostering innovation in how processes and tools are managed to achieve sustainable growth ensuring alignment with DDCP’s platform deliverables

Business

•    The CoE Support Manager will oversee the effective setup, management, and scaling of delivery operations within the Global Business Services (GBS) Centre of Excellence. The role ensures alignment between operational goals and business outcomes, driving efficiency, process standardisation, and stakeholder engagement across the organisation. The position directly contributes to enhancing delivery effectiveness and service quality while supporting business continuity and scalability.

Processes

•    Manage and continuously improve CoE processes and workflows, ensuring consistency, accuracy, and adherence to defined standards.
•    Drive the standardisation of best practices across delivery teams to improve operational effectiveness.

•    Facilitate data collection, analysis, and reporting on performance metrics, KPIs, and improvement initiatives.

•    Develop and maintain process documentation, training materials, and onboarding content for new team members.

•    Coordinate and communicate effectively with process owners, product owners, and delivery teams across locations to support alignment and knowledge sharing.

People & Talent

•    Foster a collaborative, inclusive, and high-performance culture aligned with organisational values — Do the right thing, better together, Never settle.

•    Support skill development and onboarding of new team members through structured documentation and learning resources.

•    Coach and guide team members to effectively manage multiple priorities, maintain accuracy, and meet tight deadlines in a dynamic environment.

Risk Management

•    Ensure all documentation, reporting, and workflow processes comply with internal controls, risk frameworks, and governance standards.

•    Actively identify and manage operational risks, escalating issues where required and supporting remediation.

•    Maintain oversight of CoE activities to ensure alignment with enterprise-wide risk and control expectations.

Governance

•    Support governance processes through timely reporting, issue resolution, and adherence to defined standards and procedures.

•    Enable transparent communication and collaboration between CoE, delivery, and business stakeholders.

•    Ensure accurate maintenance of process artefacts, audit trails, and performance records in line with governance protocols.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Completion of all mandatory risk and compliance training including e-learning within stated timeframes

Key stakeholders

•    Effectively manages relevant business stakeholders across DDCP teams
•    Business Stakeholders across Banking & Coverage – Data, Process and Products
•    CFCC
•    Business Delivery Teams
•    Data/Solution Architecture
•    Product Management (System/Platform Owners)
•    Technology Delivery Partners

Skills and Experience

•    Strong analytical, communication, and problem-solving skills with the ability to manage complex stakeholder environments.
•    Proficiency in collaboration tools such as MS Teams, SharePoint, and other productivity platforms.
•    Proven ability to manage multiple priorities, maintain accuracy under pressure, and deliver within tight timelines.

Qualifications

•    Bachelor’s degree in Business Administration, Finance, Technology, or a related discipline.
•    Postgraduate qualification or certification in Project Management, Business Process Management, or Operational Excellence is desirable.
•    Minimum 2 years of experience in operational support, process management, or delivery functions within banking or financial services.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.