Key Responsibilities

This role is under the Frontline Insights and Analytics team in the Broader Frontline Performance, Client Coverage Business Development Team. The team is responsible for delivering Insights to the Frontline in the form of Client Wallets and Competitor Analysis, Company Performance, Key Market Events and Reporting.

• Responsible for maintaining and improve the quality of data exchanged with external third-party vendors.
• Develop and maintain vendor submissions and transposing external data into easily consumable insights. 
• Collaborate with the Frontline across Client Coverage, Transaction Banking and Financial Markets to design and develop new insights.
• Build and maintain strong, long-lasting relationship with key stakeholders. 
• Assist in creation of presentations and delivery of insights to Frontline across Coverage and FI.
• Collaborate with Business, Technology and Product Owners to implement new changes in dashboards, reports, and insights.
• Assist Product Owner in creating well constructive and informative user stories, refining with technology and assisting with user acceptance testing (UAT).
• Understand the current manual practices / pain points of frontline teams and drive strategic initiatives.
• Identify the opportunities to grow the business based on past performance.
• Support frontline team queries on the dashboards and reports.

Strategy

• Understand CCIB business strategy and the Business Development role in driving the delivery of our client proposition, commercialisation, and frontline effectiveness.

Business

• Support the broader Business Development strategy to deliver Insights to the Frontline in a timely manner.
• Leverage best practices to develop, maintain and automate the integration of third-party vendor data.
• Design best practices to transpose vendor data into easily consumable insights for the Frontline.
• Develop and maintain strong relationships with external third-party vendors.

Processes

• Develop and maintain data resolution with third party vendors,
• Operate end-to-end submissions and Frontline reporting preparation.
• Automate processes to build scale and improve controls across the end-to-end workflow.
• Support the broader Business Development team to drive Frontline adoption

Risk Management

• Identify, assess, and control risks related to the Bank’s interactions with external vendors

Governance 

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role.
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required. 

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

• Client Coverage RM
• TB Sales RM
• CIB Business Development Team
• Client Coverage & FI BPM
• TB Sales BPM
• External Vendors
• Technology

Skills and Experience

• Knowledge of banking processes
• Analytical thinking and strong presentation skills
• Addressing Frontline Needs – Products and Processes
• Proficiency in Excel, PowerPoint
• Knowledge of human centered design (Preferred)
• Direct experience in the frontline (Preferred)

Qualifications

• Experience in Banking with financial background. 
• 2-5 years of relevant experience working with financial, client static data / reporting. 
• Experience in identifying the data insights.
• Exposure to data mapping and modelling.
• Track-record of driving demonstrable commercial change within current/previous role or team.
• Effective communication with internal Frontline facing stakeholders and external vendors.
• Experience in managing stakeholders across different regions or countries and different business areas
• Identify the right data points for persona-based management reporting.
• Experience in deep dive analysis and provide data driven decisions to business problems. 
• Strong presentation skills
• Proactive, self-starter, autonomous and able to independently drive business orientated outcomes.
• Desire to understand Frontline processes and SCB value proposition

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.