Job Summary

• Support transformation of Card fraud strategy to become best in class through effective rule coding, data analysis, transparent communication and process adherence.
• Engage and collaborate with group and country business, fraud risk teams to minimise fraud loss while ensuring superior client experience.
• Proactively identify issues, challenges, opportunities, and seek changes within the team and across the fraud landscape.

Key Responsibilities

Strategy
• Minimise fraud losses by recommending rules to detect real time fraud on pro-active basis.
• Provide co-ordination and support in rollout and execution of processes.
• Ensure that policies and processes are strictly adhered to.
• Reduce Fraud Losses by way of Timely placement of system parameters.
• To manage the relationship between country and other team members within Fraud Operations.
• Provide system and information support to all regions across WRB.

Business
• Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates 
• Stay abreast with industry existing/emerging fraud risks 
• Identify and share industry best practices and work with the businesses for their feasibility and implementation
• Evaluate latest practices/tools to conduct data analysis timely and effectively. 
• Ensure all FRM policies and procedures are in compliance with Group Policies and Standards.
• Ensure proper and updated documentation are in place.

Processes
• Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process. 
• Support standardisation, automation and consolidation through re-engineering and process improvement initiatives in the Group. 
• Actively Involve in automation initiatives.
• Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated to stakeholders.
• Strong collaboration and concerted efforts with key stakeholders/partners (e.g. WRB Risk, Products, Operations, Operational Risk, CFCR, Technology)

• Share information on fraud trends and identifying emerging fraud threats.
• Leverage common tools, information, and processes.
• Escalate significant fraud MO, root causes timely and share best practices where applicable.
• Ensure Lessons Learned shared with SCB countries on timely manner.

People & Talent
• Undertake adequate training (On the Job, soft skill, etc.) and stay relevant.
• Ensure use of authorised systems and information; and only access systems and information in ways and for purposes for which they have been authorised.
• Ensure skills and qualifications are up to date and are in line with the role.

Risk Management
• Identify and Monitor fraud threats, vulnerabilities, and risks.
• Drive and influence enhancement for fraud risk management internal controls.
• Collaborate with adjunct Risk and Policy Owners in Information & Cyber Security, Credit Risk, Conduct, Anti-Money Laundering and Anti-Bribery & Corruption to deliver collective outcomes.
• Drive and influence corrective actions on the back of fraud trigger events. 
• Analyses complex reports as revealed by the data and provides fraud risk management insights to decision makers.
• Develop and implement fraud risk management strategies in response to those insights

Governance
• Embed the Group’s values and code of conduct in Retail Risk Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees’ form part of the culture

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
• Serve as a Director of the Board 
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 

Key stakeholders
Internal stakeholders
• WRB Group/Regional/Country COO
• WRB Group/Regional/Country Product
• WRB Group/Regional/Country Business
• Group/ Country Credit Risk
• Fraud Risk Surveillance Centre
• Relevant members of Risk Operations management team
• IT partners supporting Retail Clients business
• HR team

External stakeholders
• Auditors
• Associations (Visa, MasterCard, and other Regional / Local forums) and peer Banks
• Suppliers, vendors and consultants
• Applicable Regulators and Monetary Authority

Other Responsibilities
• Embed Here for good and Group’s brand and values in Card Fraud Risk Strategy; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Governance, Oversight and Controls: Strong leadership capabilities and management skills, with the ability to deliver effective controls within FRSC through both directly managed and virtual team; Work closely with Senior Leadership and external vendors on projects, incident reporting, and technology implementations; Demonstrated project management experience with extreme attention to detail, report accuracy, data integrity, and team focus.

Qualifications

CFE, SAS, SQL certifications preferred

Skills and Experience

• Functional knowledge about Risk operations
• Card Risk tools usage and functionality
• Analytic tool usage like SAS, R etc
• Functional knowledge of Card Products and Authorisation life cycle

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.