Key Responsibilities

Description:
•    Achieve the MoM Business / Revenue targets as rolled out by CR Central
•    Drive FUM qualified Priority & Premium NTBs
•    Drive productivity across teams / job roles
•    Drive ‘End of Period’ / Balance growth on NTB sourced
•    Conversion of all leads provided, per Campaign basis
•    Drive frontline to X-sell multiple products to clients / across teams
•    Attachment of Insurance to Mortgage file

Measures and Targets:
•    Achieve 100% MOM Business / Revenue targets as per budgets rolled out
•    Achieve 100% of all NTBs sourced are FUM qualified as per segment criteria (PrB / PrM)
•    Liability BDM - Drive per BDM NTB productivity as per scorecard / Nil Loggers - sub 10% any given month
•    Mortgage BDM - Drive per BDM Mortgage Disbursal of 3 Cr. per month
•    Achieve 100% of EOP targets and SA Avg. Balances
•    Achieve 10% conversion of all Leads provided (CEMS / any Format), per Campaign
•    Achieve 40% conversion of all NTBs to wealth ready (NTIS a/c)
•    Achieve 80% activation of BDMs on Insurance every month
•    Achieve 50% attachment of Insurance to Mortgage file
•    Achieve 1 successful referral of ‘Asset’ file from Liability BDM and 1 ‘Direct’ file login from Mortgage BDM, per month

Customer Experience / Conduct (15%)
Description:
•    To deliver on FCRMP, ABC, AML & CDD standards
•    Drive team to reduce TAT by reducing errors & bringing in process efficiencies 
•    Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis
•    Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines
•    To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling
•    Ensure all MIS / reporting are done within TAT
•    Ensure 100% completion of all Mandatory e-learnings within timelines for self and team

Measures and Targets:
•    Minimal complaints from customers.
•    To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS.
•    Ensure complaints /sales errors/cancellations within the benchmark as required.
•    Drive Retail Workbench adoption 
•    To ensure digital penetration in clients through usage of online statements, mobile banking and online banking
•    Drive full AOC on all NTBs onboarded. Track / deliver sub 5% Nil / Low AOC waivers

People Management (10%)
Description:
•    Train staff to ensure implementation of product knowledge, soft skills and industry knowledge and ensure that they are updated on Bank initiatives. 
•    Second Line – Develop a strong 2nd line. Drive optimum span of control. 
•    Attrition – Control BDM / TM voluntary
•    Performance Management

Measures and Targets:
•    Positive feedback from team on internal surveys and open house sessions conducted Ensure attrition levels are within the required limits
•    Control BDM / TM voluntary attrition levels at sub 10% on a rolling basis
•    To Ensure 80% BDM and 100% TL participation for FLIP / Incentive

Efficiency Management (10%)
Description:
•    Headcount rationalisation 
•    Ensure optimum utilisation of Backend Staff
•    COA for all the Product is as per set benchmarks
•    Ensure all bills are sent on time and without escalations (payment of micro marketing bills)
•    Track / Manage MoM BDM Productivity and Nil / Low AOC waivers

Measures and Targets:
•    Ensure span of control for all Team Managers are maintained 
•    COA to be within set benchmarks – All new sourcing to be done in adherence to the pricing parameters which are released by the products team
•    Ensure timely vendor payments for all activities done for your team / region
•    Liability - Drive Nil loggers’ sub 10% any given month
•    Mortgage - Drive 20% Mortgage business through ‘Direct’ files every month
•    Ensure / Deliver sub 5% Nil / Low AOC waivers for your region / team

Sales Governance (15%): 
•    To deliver on FCRMP, ABC, AML & CDD standards
•    Drive team to reduce TAT by reducing errors & bringing in process efficiencies 
•    Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis
•    Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines
•    To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling

Embedding principles of Sales Governance in the Sales Value chain. This would involve: 
•    Understand and adhere to all sales policies & procedures
•    Implement the HR standards in all channels being used. 
•    Ensure the premises H & S standards are as per standardized norms. 
•    Arm’s Length directives and processes are followed 
•    Compliance with regulatory requirements
•    Partner Training unit and HR to ensure all sales staff in team are trained on CDD, AML, Mis-selling and other customer data protection principles.
•    Ensure performance management process is followed.
•    Ensure complete adherence to Principles & Policy of Treating Customers Fairly.
•    Ensure adherence to all the customer outcomes required by Financial Services Authority.
•    Ensure 100% completion of all Mandatory e-learnings within timelines for self and team
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters 

Skills and Experience

•    Team Handling 
•    Meeting Target 
•    Acquiring NTB

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.