Job Summary

•    The Head of Collections Analytics and Insights is responsible at a global level for analysis and insight with relation to collection performance and strategy and provides actionable insights to improve debt recovery and minimize losses. The role reports into the Global Head of Collections. This role requires strong leadership, analytical skills, and the ability to translate data into practical solutions for optimizing collections processes and customer treatment strategies

Key Responsibilities

Strategy
• Establish performance metrics and monitoring systems for the team and individual performance.
• Define and establish innovative collection KPIs and dashboards to drive efficiency & 
• effectiveness usage including new digital collection methods & channels.
• Drive the standardisation of Collection report suite including innovative techniques and format to 
• provide insightful management decisions.
• Leverage new and innovative management information systems for delivery to management & stakeholders

Business
• Serve as the single point of contact for the Global Collection Head & Cluster Heads to receive insights and analysis. 
• Explore Analytics as a tool to produce high quality MI (relevant and accurate) for the use of the function
• Standardise and automate the process to ensure efficiency. 
• Support & educate business stakeholders to understand collection key performance indicators.
• Create capabilities to do predictive analysis to leverage data and through new technologies 

Processes
• Lead process mapping, documentation, and standardization to support seamless migration.
• Identify process gaps or localization requirements to ensure smooth vendor adoption.
• Coordinate readiness activities, parallel runs, and cutovers to minimize disruption.
• Support development of robust knowledge transfer plans and training materials.

People & Talent

• Foster strong collaboration across global, regional, and country teams to align objectives and manage change.
• Coach, Train & support stakeholders to self-serve in an effort to understand collection efficiency & effectiveness and the relevant levers to pull in order to improve.

Risk Management

• Identify and mitigate operational, reputational, and customer risks related to collection performance and reporting.
• Ensure all management information meets regulatory requirements, and internal controls.
• Partner with Operational Risk, Compliance, and Audit to proactively address regulatory and risk concerns.

Governance

• Develop and maintain migration project governance frameworks, ensuring clear accountability and decision rights.
• Establish robust reporting and escalation channels for senior management and steering committees.
• Monitor migration progress against scope, timeline, budget, and risk mitigation plans.
• Ensure all regulatory and internal approvals are secured before transition execution

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Global Head of Collections & Recovery
• Country and Cluster Heads of Collections
• Credit Risk Management team
• Product Team
• Risk Operations

Other Responsibilities

• Embed Here for good and Group’s brand and values in India/Malaysia & WRB Collections & Recovery. 
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications

• Education - Bachelor’s or Master’s degree in Business Administration,Operations Management, Risk Management, or related field.
• Training - Certifications inAI/ML, Data engineering are a plus
• Languages - English

Skills and Experience

• Understanding of business operations and the financial impact of collections performance.
• Expertise in data analysis, statistical modelling, and data visualization.
• Ability to effectively communicate complex data insights to both technical and non-technical audiences.
• Ability to identify and solve complex problems related to collections performance.
• Knowledge of collections processes and regulations: Familiarity with collections best practices and relevant regulations.
• Ability to manage multiple workstreams and priorities in a complex environment.
• Excellent influencing and stakeholder management skills.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.