Job Summary

The Operational Risk Management is responsible to uphold the integrity of the operational risk, in particular for ensuring that operational risks are properly assessed, that risk / return and control cost / benefit decisions are made transparently on the basis of this proper assessment and are controlled in accordance with the Group’s standards and its Risk Appetite.

Risk Control Ownership for credit risk and prudential regulations for credit risk:

Act as the second line Risk Framework Owner for operational risk and its specific sub-types. As the risk framework owner, be responsible for:

• Setting (or proposing) the risk-type framework, risk tolerances and risk appetite, policies and control standards
• Making decisions within delegated authorities and maintaining necessary expertise to manage such risks
• Establishing effective assurance and reporting mechanisms; and
• Design and effectiveness of the risk controls, monitoring of compliance to the Board approved risk tolerances and effectiveness of risk controls; and escalate material exceptions to appropriate management and risk committees.

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Culture of good conduct:

I am responsible for building a culture of good conduct.

Key Responsibilities

Strategy

• Ensure that operational risk measurement methodologies are fit-for-purpose, comprehensive and implemented with integrity.
• Support the implementation and embedding of the Global Operational Risk function strategy.

Business

• Ensure new and material change in products / services / processes conforms with the Transaction Processing Policy, Change Management Policy, and Product Governance Policy.
• Represent Operational Risk in relevant Country Committee / Forum providing oversight as well as robust challenge on Operational Risk related matters.
• Ensure that risk decisions are transparent and supporting rationales are explained in a professional & courteous manner, especially when turning down proposals.

Processes

• Provide practical implementation guidance on Group OR Policy & Standard in an effective and consistent manner in the country.
• Oversee & monitor the execution of inherent and residual risk ratings as per the Risk Control Self-Assessment (RCSA) Framework by 1LOD.
• Work in conjunction with Regional Operational Risk team to ensure local regulatory requirements are met pertaining to operational risk management, prudential standards and governance and operational standards.
• Review and challenge the country strategy where it is not aligned with the country risk appetite.

People & Talent

• Support the communication and embeddedness of the Operational Technology Cyber Security Risk Type Framework (OTCR) issued under Enterprise Risk Management Framework (ERMF) and its policies and standards, by providing advice and guidance within the Country.
• Maintain operational risk capability and a control environment which is in line with the ORTF.

Key Responsibilities

Risk Management

• Maintain oversight of the Operational Risk sub-types’ Subject Matter Experts (SMEs) in their implementation and embedding of their policies, and quality of their risk management activities.
• In conjunction with 1LOD, ensure any concerns on key controls, operational risk events and its risk impact are understood and escalated on a timely manner.
• Drive comprehensive, high quality root cause analysis of operational risk events, review and provide robust challenge on remedial action plans proposed by Local Risk / Control Owners.
• Monitor top and emerging risks through forward looking indicators, taking into consideration to external events which may be material to the Country. Ensure appropriate management action is being taken to mitigate their impact.
• Define key risk metrics from Operational Risk Policy/ Procedures and continually track country performance on such metrics. Escalate concerns, if any, identified through such tracking to appropriate committees in the Country.
• Participate in Regional and Group lead-initiatives including undertaking assurance and OR framework effectiveness reviews, preparing risk analytics and other activities that will enable driving consistent set of operational risk management practices across the region.
• Provide support and completion of Country and Regulatory reporting obligations (Risk Committee, Board Risk Reporting etc.)
• Highlight any data quality issues in the operational risk management system / reporting to Group Operational Risk.
• Engage in two-way communication with Group and Regional OR leads to ensure that the country risks are rightly represented, and the specific actions are adequately executed.
• Conduct, at least annually and with guidance from Group & Country specialists, stress test (i.e. ICAAP) and scenario analysis to review the limits of regulatory and economic capital and identify material exposures to losses.
• Conduct, at least annually and with guidance from Group & Country specialists, the Risk Appetite Refresh for Operational Risk and monitor the approved metrics on ongoing basis and escalate incidents of breach to respective Committees.

Governance

As above.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Thailand Operational Risk team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Ensure BOT prescribed responsibilities.
• Support Annual Country ICAAP process through active participation. Specific focus and responsibility over the Operational Risk.

Key Responsibilities

Key stakeholders

Internal:

• Group Operational Risk team
• Regional/ Rubik Operational Risk team
• Chief Executive (Country)
• Board of Directors (Country)
• Country Heads of Business segment
• Country Heads of Operations
• Country Heads of Control Functions
• Supply Chain Management team
• Subject Matter Experts i.e. IT, ICS, Third Party Risk Management
• Business Risk Managers
• Group Internal Audit

External:

• Regulators and Bank of Thailand
• External auditors

Other Responsibilities

Embed Here for good and Group’s brand and values in Thailand Operational Risk team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Qualifications

• At least bachelor’s degree with senior level banking experience which should include a minimum of 10 years’ experience in corporate and institutional banking.
• Strong written and spoken communication skills in English. Working knowledge of Thai. Working knowledge of other languages would beneficial.

Skills and Experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.