JOB SUMMARY

The jobholder plays an important role and leads by example of high performance in the definition and implementation of transformation initiatives, service, and control standards in the country/market with full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.

The job holder carries out the end-to-end operational responsibilities in the country/market and works closely with the other stakeholders, regulatory and depository. To ensure that the operational units perform optimally and complied with regulations to develop a platform consistent with the Bank’s and business’ strategic ambition.

RESPONSIBILITIES

Strategy
Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes.

Business
Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes
To supervise and control the day to day activities in Corporate Actions section to ensure all clients’ corporate entitlements are fully protected and promptly distributed in accordance to established procedures.
To supervise and control the day to day activities in Corporate Actions section (Cross Border) to ensure all clients’ corporate entitlements are fully protected and promptly distributed in accordance to established procedures.
To develop for corporate action and custody management processing systems to meet local and business needs and more importantly in meeting the needs of the clients

To perform specific duties as instructed by the team management in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set
To perform specific duties as instructed by the team management and to assist the team management in overseeing the daily processing/ delivery of trade services by the team to customers.
Role models a strong, collaborative business relationship between the onshore and the hubbed centres that make up the end-to-end journey.
Supports “One Bank” through strong connectivity with support and sales functions and related businesses such as Cash and Transaction Banking.
To create and develop the daily process in order to minimise the redundant and streamline pipeline.

People & Talent 
Develops and embeds a high-performance culture; develops talent to ensure a high-quality succession pipeline; drives and contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates
Leads through example and builds the appropriate culture and values. Sets appropriate tone and expectations from the Operations team and works in collaboration with risk and control partners.
Continually strive to share key relevant knowledge and learnings with others and across the team.
Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Risk Management
Understands the main risks facing the Group and identifies, assesses, monitors, controls and mitigates accordingly.
Manages Operations Risk effectively, including identification, communication, and remediation of risks to the relevant forums
Accountability – no audit fails; full remediation/root cause analysis and execution for ops losses.

Governance 
Embed the Group’s values and code of conduct in countries and hubs to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations.
Aligns the Operations agenda to global and regional business strategies, to global standards and the technology roadmap.
Works with regulators in an open and co-operative manner.

Regulatory & Business Conduct 
Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Thailand Custody and Clearing operations teams to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders
Finance
Risk and compliance.
Sale
FI

External
Auditors
Regulators and other government departments/officials
Industry partners, Banking Associations, etc
Clients/Customers
SCB outsourced vendors and Technology suppliers
Countries respective Regulator, Depository, Central Bank, etc

Other Responsibilities
Embed Here for good and Group’s brand and values in Thailand Custody and Clearing operations teams; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);
Perform other responsibilities assigned by management level

Qualification

Market Knowledge: – awareness and understanding of the wider business, economic and market environment in which the firm operates.
Business Strategy and Model: – awareness and understanding of the firm’s business strategy and model appropriate to the role.
Risk Management and Control: – the ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them.
Financial Analysis and Control: – the ability to interpret the firm’s financial information, identify key issues based on this information and put in place appropriate controls and measures.
Governance, Oversight and Controls: – the ability to assess the effectiveness of the firm’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
Basic knowledge of Corporate Actions process, and financial service will be preferable.
Proficient in all aspects of MS office
Strong customer service focus
Strong verbal and written communication skills in Thai and English

Role Specific Technical Competencies
English
Operational Functions
Financial services industry

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.