Job Summary

Lead the effective management of operational, regulatory, compliance and conduct risk across FSS. The role ensures that risks are identified early, assessed consistently, controlled proportionately and escalated promptly, while connecting global standards with local regulatory and business requirements 

Key Responsibilities

Risk Framework and Control Environment
•    Ensure procedures and control activities address key risks and align with the Group Operational Risk Framework. 
•    Lead the timely completion and quality review of KCSAs, CSTs, RCSAs and other prescribed risk assessments; analyse exceptions and drive sustainable resolution. 
•    Partner with Operations to design, implement and maintain controls that meet regulatory, policy and internal requirements. 
•    Lead the identification, assessment and mitigation of elevated and emerging risks within risk appetite, establishing proportionate monitoring and controls while balancing risk and commercial considerations. 
•    Maintain in-depth knowledge of FSS products and processes and provide clear advice on the future control strategy.

Issue, Incident and Governance Management
•    Lead root cause analysis for errors, incidents and complaints, ensuring corrective and preventive actions address underlying causes and are closed sustainably. 
•    Coordinate the response to operational risk events and control issues, including stakeholder communication, containment, mitigation and senior management engagement. 
•    Escalate elevated risks to local NFRCs, the FSS NFRC and, where appropriate, the Country Executive Risk Committee 
•    Provide concise, evidence-based risk reporting that clearly sets out exposure, control gaps, ownership, target dates and decisions required

Regulatory Compliance and Assurance
•    Ensure adherence to applicable local and extraterritorial regulations and internal policies. 
•    Coordinate regulatory and internal audits, compliance reviews and other assurance activity, ensuring timely responses, transparent issue management and effective remediation. 
•    Embed FSS-specific and firm-wide policies and procedures into business-as-usual processes

Leadership and Stakeholder Management 
•    Coordinate and influence direct and indirect risk resources to deliver consistent risk management outcomes. 
•    Act as the connector between global and local teams, importing and exporting good practices and promoting consistent standards. 
•    Build trusted relationships with Operations, Compliance, Audit and senior stakeholders, providing constructive challenge and pragmatic risk advice 

Skills and Experience

Priority Skills    
•    Issue Management
•    Stakeholder Engagement
•    Strategic Risk Management
•    Governance, Risk, and Compliance (GRC)
•    Enterprise Fraud Management
Other Skills    
•    Compliance Management
•    Operational Reporting
•    Risk Policy

Motivations

•    Motivated by using data and judgement to reduce risk exposure and protect clients and the Bank.
•    Energised by solving changing risk problems with stakeholders across countries, functions and technology teams.
•    Thrives in controlled, accountable environments where accuracy, curiosity and continuous improvement are valued.

Qualifications

•    Strong knowledge of operational risk, regulatory compliance, control design, assurance and issue management in a financial services environment. 
•    Demonstrated experience applying risk assessment methodologies such as RCSA, KCSA and control testing, and managing operational risk events. 
•    Working knowledge of FSS products, processes, service models and related regulatory expectations. 
•    Ability to translate complex risk matters into clear, decision-oriented reporting for senior management and governance committees. 
•    Strong judgement, analytical capability and root cause analysis skills, with a focus on sustainable remediation.  
•    Business English

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.