Job Summary

Strategy
Stick to the updated Mortgage strategy to acquire biz with high productivity and mobility; Pivot to Affluent.    

Business
•    Understand the latest PPM customer value propositions and actively promote to local frontline staff. Regularly organize region/city level training on PPM and key channels to ensure frontline staff are familiar with latest new initiatives from mortgage;
•    Assist HO in the local implementation of PPM in respective region/cities
•    Actively provide feedback/solutions to customers to ensure customer experience and satisfaction
•    Leverage external channel resources to onboard and maintain corporate partnership eco-system, and improve mortgage customer experience and loyalty
•    Understand local competitor movement and target customer needs, capture market information and potential opportunities to boost up local mortgage business, and provide timely feedback to Regional Head and HO
•    Ensure proper end-to-end management of partnership from onboarding, due diligence, regular review and maintenance in accordance with internal instructions and DOI.
•    Timely formulate the annual plan for client events for the responsible region/cities accordingly to business agenda. Effectively manage the marketing budget spending within the allocated amount. Ensure that the theme of the events is clear and meets the requirements of Mortgage, in order to promote effective communication and support business growth on mortgage client acquisition and wealth penetration.
•    Provide guidance and support for micro/mini customer activities independently arranged in Region/Cities. Ensure that they comply with Standard Chartered Bank's marketing activity standards, and effectively initiate and execute various marketing activities to develop new qualified priority clients and drive mortgage and wealth penetration.
•    Be accountable for MM events management. 
•    Strictly adhere to the relevant internal policies and procedures. Responsible for the formulation of monthly event plan, negotiation with partners, budget application and control, expense reimbursement, collection of customer leads and timely input into system as required.

Key Responsibilities

Channel development and channel performance management
•    Actively develop business channels to support mortgage business development and maintain good business partnership with channel
•    Successfully on-board qualified channels to deliver allocated performance targets
•    Track and monitor channel performance including new on-boarded channels and existing channels
•    Support frontline to arise new initiatives and proposal for projects
•    Meet channel development governance criteria and requirement including channels KYC, due diligence, documentation check, visitation, etc.
•    Participate actively in training program and briefings organized by the bank, and ensure skills and knowledge acquired is applied to daily work
•    Conduct appropriately and professionally as SCB representative; no mis-selling/over-promise on Bank’s commitment to channels
•    Work closely with stakeholders 
•    Keep updated in mortgage industry and environment
•    Learn and understand all relevant regulations and internal Operational Risk & Compliance policies and procedures
•    Ensure compliance of Management Manuals, Operating Manuals and Bank’s laid down knowledge of related products offered by all departments
•    Accountable for implementing and complying with AML requirements when performing duties.

Processes*
Comply with all internal and external processes, standards and policies. 

Acknowledge, follow and able to work mobile in Pan China to support Sales team where having resource pressure and working location will be subject to detail arrangement on due with no objection and performing corresponding duties.
知晓并服从银行做出的人员调动通知和安排，在销售团队需要人员支援时，可以在全国范围内任一分支行长期出差，做到在不同的支援岗位履行相应的岗位职责要求。

People & Talent
Train and develop self in an on-going basis.   

Risk Management
Timely identify risks in Mortgage acquisition and find solutions to mitigate, including but not limited to credit risk, fraud risk, operational risk, reputation risk etc. 
 

Skills and Experience

Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
•Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities
跟上本地问责法律法规的发展，以有效地确保并强化内控；
•Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank 
审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
•Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
•Cooperate with any investigations or reviews on regulatory failure such as accountability review
配合任何关于违反监管规定的调查或审查，例如，问责审查

Qualifications

• A University degree or above
• Preferably having channel development experience no less than two years
• Sound knowledge of bank products, services and banking procedures are preferred
• Strong network with channels 
• Strong interpersonal and communication skills
• A good team player who shows assertiveness and initiative
• Self motivator who is keen to upgrade, improve personal knowledge to meet job requirement
• Good command of both spoken and written English / Mandarin
• Motivated and drove by number, strong interpersonal skills and demonstrate leadership and attributes
• Good command of both spoken and written English / Mandarin
• Microsoft Office
• Sales Systems
   

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.