Job Summary

The Business System Support Officer is responsible for providing technical and functional support for the organization's business systems. This role involves troubleshooting system issues, ensuring smooth operation of business applications, and supporting end-users with their technical needs. The ideal candidate will have a strong understanding of business processes, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.
Key Responsibilities:
•    Provide first-line support for business systems, including troubleshooting and resolving system issues.
•    Assist in the configuration, testing, and deployment of new system functionalities and updates.
•    Collaborate with IT and business teams to understand system requirements and translate them into technical specifications.
•    Conduct regular system maintenance, including data integrity checks and system performance monitoring.
•    Develop and maintain system documentation, including user manuals, training materials, and standard operating procedures.
•    Train and support end-users on system functionalities and best practices.
•    Identify opportunities for system improvements and work with relevant teams to implement enhancements.
•    Monitor and respond to support tickets in a timely manner, ensuring high levels of customer satisfaction.
•    Participate in system audits and compliance activities to ensure adherence to organizational policies and standards.
•    Stay up-to-date with industry trends and best practices in business systems and support.

RESPONSIBILITIES

Play as a team member in BSS team to enhance application and infrastructure resiliency of service to ensure application is up all the time for all users

Work closely within technology teams and business to ensure all deliverables are tracked with high quality and within budgets.

Identify opportunities to eliminate all manual and repeatable task via automation
 • Reduce the number of repeat incidents by permanently fixing the underlying root cause of issues •
 Functional knowledge of Web and Server Applications Ensure adherence to all the processes from all the teams / application under allocated squad.

Collaborate with global teams in the production engineering, Development, Infrastructure on enhancements of Group Applications 

Identify key issues in the business areas being supported, and based on this information, put in place appropriate controls and measures to assess, monitor, control & mitigate risks.Responsible for assessing the effectiveness of the governance, oversight and controls and, if necessary, oversee changes in these areas • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 

Key stakeholders

•    Business Heads in the country and the group 
•     Domain Heads in Tech Services 
•     Country CIO and CTM 
•     Business CIO

Other Responsibilities
•    Application Debugging and production issue investigation 
•     Requirement analysis, discussion with stakeholders and technical team
•    Follow SCB standards and Compliance

Skills and Experience

Java
JavaScript
Microsoft SQL 
Microsoft ADO
Github

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.