JOB SUMMARY

This job holder is responsible to lead and steer the retail products and digital banking portfolio in Brunei. This pivotal role combines strategic leadership with hands-on team management, ensuring exceptional delivery of product solutions for our clients while driving innovation and operational excellence with the ability to drive digital transformation and adoption and execute cross-functional initiatives. The scope includes managing a team of analysts and managers to deliver exceptional product solutions, innovation and optimization and drive digital channels usage across all client segments. This role involves active engagement with key stakeholders in the frontlines and support functions to ensure a balance in risk and control management while actively identifying ways to optimize portfolio performance and generate new business opportunities. 

RESPONSIBILITIES

Strategy
•    Lead new product development, enhancement of existing products/features and product management for Retail Banking incl. Business Banking.
•    Track performance of all lending retail products and digital banking for the bank.
•    Provide oversight and support on governance linked deliverables and initiatives as needed.
•    Lead global relationship with Network (Visa / MC) for cards portfolio to define capability roadmap for cards, deliver on that roadmap with support from country and tech teams. 
•    Lead the team to Increase customer perception of value for cards as well as maintaining customer loyalty and to ensure maximum satisfaction.
•    Lead and build, plan and implement the overall digital acquisition strategy. Design our Digital sales funnel optimisation strategy spanning all Digital channels
•    Effective communication and collaboration with country and group stakeholders to manage collective expectations and drive results for Online Sales.

•    Lead the team to identify customer needs and wishes, and key factors in competitive differentiation, to support design and development of effective rewards and loyalty programmes. 
•    Take accountability for programme performance through management of programme design and ongoing re-evaluation to ensure maximised performance.
•    Lead the team to provide high-quality analytical solutions for the key stakeholders in developing business cases and define business driven acceptance criteria.
•    Invent systems or processes necessary to implement these changes or alter existing system that already exist.
•    Develop mechanisms and carries out appropriate competitive tracking designed to reflect both the comparable profitability between products, and the performance of the Bank’s products in comparison to those offered by competitor organization. This should include data on volume, competitor activities and market trends in terms of customer demand and product delivery.

Business and Processes
•    Invent systems or processes necessary to implement these changes or alter existing system that already exist.
•    Develop mechanisms and carries out appropriate competitive tracking designed to reflect both the comparable profitability between products, and the performance of the Bank’s products in comparison to those offered by competitor organization. This should include data on volume, competitor activities and market trends in terms of customer demand and product delivery.

People & Talent
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
•    Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Risk Management
•    Risk Identification:
•    Identify and assess risks related to products, including operational, market, credit, and compliance risks.
•    Maintain a risk register to document and track identified risks.

Risk Assessment and Analysis:
•    Conduct risk assessments to evaluate the potential impact and likelihood of identified risks.
•    Utilize quantitative and qualitative methods to analyze risk exposure and prioritize risk management efforts.

Risk Mitigation and Control:
•    Develop and implement risk mitigation strategies and controls to address identified risks.
•    Ensure appropriate measures are in place to prevent, detect, and respond to potential risk events.

Risk Monitoring and Reporting:
•    Continuously monitor risk indicators and metrics to identify emerging risks and changes in risk exposure.
•    Prepare and present regular risk reports to senior management and relevant stakeholders.

Compliance and Regulatory Adherence:
•    Ensure all product development and management activities adhere to the bank’s risk management policies and regulatory requirements.
•    Collaborate with the compliance and legal teams to stay informed about regulatory changes and ensure timely implementation.

Incident Management:
•    Develop and maintain incident management processes to respond to risk events and operational disruptions.
•    Conduct root cause analysis and implement corrective actions to prevent recurrence.

Risk Culture and Awareness:
•    Promote a strong risk culture within the product team by providing training and raising about risk management practices.
•    Encourage proactive risk identification and reporting among team members.

Governance
•    Comply with Product Development Documentation (PDD) process and guidelines.
•    Comply with Group Compliance Standards and Group Policies, local laws and regulations and Code of Conduct.
•    Ensure that internal controls and procedures are in place. 
•    Make prompt report of suspicious transactions or proposed transaction according to the documented process on reporting and/or in compliance with local regulatory requirements.
•    Fully comply with Group Policy and Standards on Money Laundering Prevention or local regulatory requirements for the prevention of money laundering.
•    Overall, be accountable to ensure a satisfactory audit rating is awarded in areas of responsibilities.
•    To treat all official documents, papers and information acquired as confidential.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    To support the country’s business to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
•    To complete all regulatory reporting activities by Brunei Darussalam Central Bank (BDCB) related to products and channel and ensure all communications to clients as per the regulation to be completed on time.

Key Stakeholders

External  
•    Developers, Real Estate Agents and Contractors
•    Law Firms
•    Valuers
•    Card Payment Providers incl. Visa and MasterCard
•    Card Merchants

Internal
•    Credit Risk and Credit Initiation Team
•    Frontline Team (RM, Sales Team, Branch Operations)
•    Client Onboarding Team
•    Operations Teams
•    Financial Crime Risk Team
•    SBIM/Analytics Team
•    Finance Team
•    Property Team
•    Marketing Team
•    Legal and Compliance Team
•    Transactions Banking Team
•    Group and Regional Stakeholders

Other Responsibilities
Embed Here for good and Group’s brand and values in Brunei Wealth and Retail Banking. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

•    Banking Products and Services Development 
•    Product Development Strategy 
•    Customer/Market focus 
•    Regulatory Environment – Financial Services
•    Financial Risk Management
•    Data Gathering and Reporting
•    Knowledge of Sales Channels

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers