Job Summary

As TELLER:
•    To process cash/ non-cash transaction efficiently and accurately. 
•    Delivering quality service to customers via efficient and accurate processing, while projecting a professional and warm image in all interpersonal dealing
When the TELLER is relief to work as CSE:
•    To handle all customer’s queries efficiently and accuracy
•    Delivering quality service to customers via efficient and accurate processing, while projecting a professional and warm image in all interpersonal dealing

Key Responsibilities

Strategy
All Teller will be trained to handle as Client Service Executive when there is a need to CSE.  

Business
As TELLER
OPERATIONAL ACTIVITY: -
•    To ensure procedures and policies outlined in Branch Operating Standard and Instructions are implemented and remain in compliance at all times.
•    Processing of all daily counter transactions for deposits, withdrawals to savings, current and fixed deposit accounts (involving cash, cheques, passbook maintenance, inter-account transfer, drafts, telexes, cashiers’ orders) and handling associated customer
•    Verify and ensure that every cash transfer to and from all tellers are correct
•    Processing of outward clearing cheques
•    Reconciliation of sales draft and Brunei government cheques
•    Perform batching of documents, general filling, preparation of statistics for service quality and productivity indicators
•    Perform Peer checking of vouchers against the Batch report and ensure vouchers above teller’s limit have been checked online and signed by Supervisor. 
•    Sign off at the end of Batch report upon completeness of checking.
•    Perform other appointed duties and relief other staff members as and when required
•    To clear all cash and surrender the drawer’s key and the cash till key to supervisor / officer prior going on leave
•    To sign off PC terminal and lock the drawer, cash till at all times when leaving the counter
•    Ensure that teller till is under dual control at every end of the day
•    Ensure that cash is not exceeding the daily cash limit
•    To exchange partner as arranged by Cash Officer to perform validation checks on daily vouchers to ensure all transactions are free of error
•    Custodian of teller till box and counter drawer key during branch operating hours and to be surrendered to Cash Officer upon verification of balance sheet.

If appointed as Relief Teller for other branches, 
•    Key responsibilities remain unchanged however tellers must ensure the correct ID is utilized at that designated branch
•    Till and drawer keys are to be surrendered to Cash Officer of that branch at end of day .

SECURITY: -
•    To clear all cash and surrender the drawer’s key and the cash till key to supervisor / officer prior going on leave
•    To sign off PC terminal and lock the drawer, cash till at all times when leaving the counter
•    Ensure that teller till is under dual control at every end of the day
•    Ensure that cash is not exceeding the daily cash limit
•    To exchange partner as arranged by Cash Officer to perform validation checks on daily vouchers to ensure all transactions are free of error
•    Custodian of teller till box and counter drawer key during branch operating hours and to be surrendered to Cash Officer upon verification of balance sheet.

When TELLER is taking on the role as CSE, the following responsibilities apply:
OPERATIONAL ACTIVITY: -
•    Processing collection of security items like Credit/Debit Card, captured cards, cheque book and returned cheques ensuring daily end-of-day reconciliation is completed and verified by approving officer.
•    To sign off PC terminal and lock the drawer at all times when leaving the counter
•    Ensure that uncollected Credit Cards, captured ATM cards and cheque books are under dual control at every end of the day
•    Manage daily cheque truncator and ensure any returns are dealt with immediately.
•    Perform general filling, batching of documents, the preparation of statistics for service quality and productivity indicators
•    Conduct investigations initiated by customer inquiry and revert to customers in a timely manner
•    Custodian of Greeter counter keys
•    Batch documents to Operations and other relevant departments where applicable
•    Identify prospects for cross selling of other products (from observation of customer transactions and queries) to refer to sales staff

If appointed as Relief Client Service Executive for another branch:
i.    Key responsibilities remain unchanged and to be practiced at the designated branch

SECURITY: -
i.    To ensure all security items are locked up in a secure cabinet at all times
ii.    Customer information and confidential documents are not to be left laying around and shall be kept in a locked drawer during operational hours

SALES & SERVICES: -
i.    Identify prospects for cross selling of other products (from observation of customer transactions) to refer to sales staff
ii.    Conducting investigations initiated by customer inquiry
iii.    Ensure that customer’s complaints are promptly reported to supervisors and resolved.

Processes
•    Ensure meeting clients requirements are in compliance with all regulations and controls as set by the Bank and external regulatory authorities.
•    Sound knowledge of all aspects of general banking, banking products and operations, where applicable.
•    Ensure CDD compliance for all new to Bank and existing customers.
•    Read, understand and comply with all provision of the Group Code of Conduct.
       MONEY LAUNDERING:
•    To make prompt report of suspicious transactions or proposed transactions according to the documented process on reporting and / or in compliance with local regulatory requirements.
•    To fully comply with Group Policy and Standards on Money Laundering Prevention or local regulatory requirements for the prevention of money laundering

People & Talent 
•    Independent and self-motivated to see things are executed correctly and according to process.

Risk Management
•    Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.

•    Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. 

       MONEY LAUNDERING PREVENTION: -
i.    To make prompt report of suspicious transactions or proposed transactions according to the documented process on reporting and/or in compliance with local regulatory requirements
ii.    To fully comply with Group Policy and Standards on Money laundering Prevention or Local regulatory requirements for the prevention of money laundering

Governance 
COMPLIANCE: -
i.    To speak up and report any knowledge of out of the ordinary activities in the branch.
ii.    Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct.
iii.    Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. 

CONDUCT: -
i.    Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture. Lead by example by displaying exemplary conduct behaviours and take personal responsibility for:
a)    The conduct of individuals in the Job holder’s area of accountability ensuring behaviours set out in the Group Code of Conduct are followed
Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct

Key stakeholders
•    BOSM
•    Client acquisition
•    Priority Banking
•    Business Banking
•    Global Banking
•    Client Care Centre    
•    Retail Products and Segments
•    Operations, CDD, FCC, CMO
•    Property
•    IT 
•    Client Experience

Qualifications

•    Minimum qualification – National Diploma 
•    Work experience in similar field an advantage

Skills and Experience

•    Banking Core System, CCMS
•    Languages - English
•    Languages – Bahasa Melayu
•    Languages – Chinese and/or dialects
•    All required accesses 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.