Key Responsibilities

Service stability and incident management
•    Ensure maximum service quality and stability through prompt and effective response to technical incidents.
•    Act as a catalyst for change by performing incident and problem analysis, identifying root causes, and driving continual service improvement (CSI) initiatives.
•    Where relevant, perform a control function to ensure that new technology changes do not introduce instability into the production environment.
Monitoring and observability
•    Own and drive the achievement of “north star” monitoring and observability goals.
•    Ensure comprehensive monitoring, alerting, and logging are in place for critical services, enabling proactive detection and rapid remediation of issues.
Automation and operational excellence
•    Lead the automation of operational tasks such as deployments, monitoring, scaling, and infrastructure management to reduce manual effort and operational risk.
Site Reliability Engineering (SRE) practices
•    Participate in and oversee incident response, troubleshooting, and post-incident reviews (post-mortems) to minimise downtime and institutionalise learning from failures.
•    Optimise infrastructure, systems, and processes for performance, efficiency, and reliability.
•    Contribute to the design and implementation of robust deployment pipelines and release strategies that enable smooth, frequent, and reliable releases (e.g. blue/green, canary).
Change, release, and rollout management
•    Review production-related changes, releases, and rollouts with zero or minimal impact to application stability and client experience.
•    Review and coordinate dependent changes across surrounding systems, infrastructure, networks, and shared services.
•    Ensure thorough technical plans are in place for all production changes, including implementation steps, fallback/rollback strategies, data conversion or migration plans, and validation checks.

Reporting and continuous improvement
•    Provide inputs for monthly dashboards and reports, including incident and problem trends, key service metrics, and the status of Service Improvement Plans (SIPs) and Root Cause Analysis (RCA) action items.
•    Track and drive closure of remediation actions to prevent recurrence of incidents.
Collaboration, coaching, and knowledge sharing
•    Participate in and support cross-training and structured knowledge transfer activities within and across support and engineering teams.
•    Promote SRE and production engineering best practices across the chapter and wider organisation, fostering a culture of shared ownership for reliability and operational excellence.
Leverage AI and automation for production engineering
•    Use AI-driven tools (e.g. for log analysis, anomaly detection, alert correlation, and capacity forecasting) to proactively identify, diagnose, and resolve production issues.
•    Collaborate with engineering and platform teams to integrate AI/ML capabilities into monitoring, incident management, and self-healing workflows (e.g. automated remediation, intelligent runbooks).
•    Continuously review and refine AI-enabled alerts, models, and automations based on production behaviour, incident learnings, and feedback from support teams.
•    Promote the safe and compliant adoption of AI solutions within production engineering, ensuring adherence to the bank’s risk, security, and data governance standards.
Strategy
•    To be accountable to execute the strategy devised for the business unit 
Business
•    Fully accountable in incident, problem, change, and risk management for production applications/systems, including:

Incident Management
•    Owns end-to-end management of all production incidents impacting the application/system, from detection and triage through to resolution and closure.
•    Coordinates technical and business stakeholders during incidents to ensure timely communication, clear ownership, and rapid restoration of service.
•    Ensures incidents are correctly classified, prioritised, and logged, with accurate documentation of impact, root cause, and resolution steps.
•    Problem Management
•    Leads the identification and analysis of underlying problems and recurring issues arising from incidents.
•    Facilitates Root Cause Analysis (RCA) and drives the definition, prioritisation, and implementation of permanent fixes and preventive measures.
•    Tracks and reports on problem records and remediation actions to reduce incident recurrence and improve long-term stability.
•    Change Management
•    Owns the assessment and governance of all production changes affecting the application/system (e.g. releases, configuration changes, infrastructure updates).
•    Ensures all changes follow the defined change management process, including impact assessment, risk evaluation, approvals, scheduling, testing evidence, and rollback plans.
•    Validates that changes are implemented as planned, with minimal risk and no unanticipated impact to system stability, performance, or business operations. 
•    Governance and Accountability
•    Acts as the single point of accountability for the health, stability, and controlled change of the production application/system.
•    Ensures adherence to internal standards, policies, and regulatory requirements across incident, problem, change, and risk processes.
•    Provides transparent reporting and insight to management on incident trends, root causes, change success rates, and key operational risks.

Processes
•    Create, Review and update Production documentation. Update of contingency (DR/BCP) documentation and processes 
People & Talent
Participate in cross-training and knowledge transfer activities within support teams, including:
•    Structured knowledge sharing
•    Contribute to regular knowledge-sharing sessions (e.g. brown bags, tech talks, walkthroughs) to explain system architecture, key workflows, and common incident scenarios.
•    Present lessons learned from major incidents, RCAs, and significant changes so that the wider team can benefit from the experience.
•    Documentation and playbooks
•    Create and maintain high-quality documentation, including runbooks, troubleshooting guides, FAQs, and “how to” procedures for recurring tasks and issues.
•    Ensure documentation is easy to find, up to date, and aligned with actual production practices.
•    Cross-training on systems and tools
•    Provide hands-on training to other team members on core applications, monitoring tools, deployment pipelines, and support processes.
•    Help broaden team capability so multiple engineers can competently support critical services and avoid single points of failure in knowledge.
•    Onboarding and mentoring

•    Support onboarding of new joiners by walking them through the production environment, support model, key interfaces, and standard operating procedures.
•    Act as a mentor or buddy where required, guiding less experienced staff in best practices for production engineering and SRE.
•    Standardisation and best practices
•    Promote consistent approaches to incident handling, change execution, and use of tools through shared training and examples.
•    Encourage adoption of best practices across teams (e.g. logging standards, alert tuning, deployment practices) to improve overall operational maturity.
•    Continuous improvement of knowledge assets
•    Gather feedback from support teams on gaps in knowledge or training and help design targeted sessions or materials to close those gaps.
•    Regularly review and refresh training content to reflect new features, architectural changes, and evolving production patterns.
Risk Management
•    Responsible to proactively identify the risks in the application and manage the mitigation actions. Responsible for managing, tracking and timely closure of risks and other compliance related issues in Riskwise (Information Security risks) & M7 (Operational Risks). 
Governance
•    Provide inputs to management for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items. 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•    Global Head – Production engineering
•    Wealth Management Production Engineering Chapter area lead
•    Wealth Management - Equities Business Heads
•    Wealth Management - Equities Product Owners
•    Country Technology Management
•    Technical Service Engineering team

Skills and Experience

•    AWS
•    Oracle
•    Linux
•    Kubernetes
•    Automation Scripting Languages
•    Monitoring Tools

Qualifications

•    Master’s Degree Holder in Computers
Certifications
•    AWS certification (good to have)
•    SRE certification (good to have)
•    ITIL certification (good to have)
Languages
•    English, Mandarin (Added Advantage)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.