Job Summary
• Supply Chain Management (SCM) is responsible for the overall commercial management with the bank’s third-party providers.
• The AVP, Change Comms & Content Management, S2C is responsible for supporting the design, implementation, communication, adoption and continuous improvement of Source-to-Contract (S2C) processes, tools, operating models, user guides and experience.
• The role acts as the bridge between business stakeholders, process owners, operational teams and technology partners to ensure process changes are effectively documented, communicated, understood and embedded across the organisation. The individual will drive business readiness activities, maintain process and operating model documentation, support transformation initiatives, challenge design decisions from an end-user perspective and identify opportunities to improve customer experience, process efficiency and governance.
• The role plays a critical part in major change initiatives affecting sourcing, contract management, third-party risk management, procurement technology and operating model transformation programmes.
Key Responsibilities
• Analyse existing Source-to-Contract processes and identify improvement opportunities.
• Assess impacts of proposed process, policy and technology changes.
• Challenge assumptions and identify operational, governance and customer experience risks.
• Support development of target operating models, process simplification initiatives and transformation programmes.
• Participate in refinement forums, working groups and design reviews to ensure business requirements are represented.
• Support implementation of new sourcing, contract management and supplier management capabilities.
• Develop and execute communication strategies supporting S2C change initiatives.
• Produce stakeholder communications, briefing materials, presentations and user guidance.
• Support business readiness activities for new process and technology implementations.
• Ensure communications are accurate, complete and aligned with approved policy and process design.
• Coordinate awareness sessions, demonstrations, workshops and stakeholder engagement activities.
• Support adoption and behavioural change activities across global stakeholder groups.
• Develop and maintain process documentation, operating model materials and user guidance.
• Create and maintain high-level process overviews, process maps and governance artefacts.
• Ensure process repositories remain current, accurate and accessible.
• Support creation of business requirements, change impact assessments and implementation materials.
• Maintain documentation supporting regulatory, audit and governance requirements
• Partner with Global Process Owners, Operational Leads, Technology teams and Change teams.
• Facilitate workshops to gather business requirements and validate solutions.
• Act as a trusted advisor on process change and customer experience considerations.
• Build relationships across SCM, Procurement Services, Contract Management Services, P2P, OneTPRM and related change programmes.
• Represent user and operational perspectives during programme design and implementation discussions.
• Support implementation and enhancement of procurement technologies and workflow tools.
• Gather and document business requirements for system changes.
• Work with development and support teams to prioritise enhancements.
• Participate in user acceptance testing and validation activities.
• Identify opportunities for automation, self-service capability and digital adoption improvements.
• Support SharePoint, workflow, reporting and user experience improvement initiatives
• Review change impacts and communications for completeness and consistency.
• Ensure business requirements align with policy, controls and governance expectations.
• Support issue management and remediation activities associated with process change.
• Maintain appropriate change management records and implementation evidence.
• Monitor adoption and effectiveness of implemented changes.
Key Interfaces
Internal
• Head & Global Process Owner, Source-to-Contract
• SCM Leadership Team
• Global Process Owners
• Procurement Services Leadership
• Sourcing Services Leadership
• Contract Management Services
• Supplier Relationship Management Teams
• Technology & Operations
• P2P Programme Teams
• OneTPRM Programme Teams
• Operational Excellence & Transformation Teams
• Change Management & Communications Partners
• Risk, Compliance and Control Function
External
• Third-party solution providers
• Technology vendors
• Consulting and transformation partners where required
Success Measures
• Successful implementation of approved process and technology changes.
• Delivery of change artefacts within agreed timelines.
• Positive stakeholder adoption and readiness outcomes.
• Process documentation maintained accurately and on time.
• Minimal audit or governance findings relating to process content.
• Positive stakeholder feedback on communications and engagement.
• Effective facilitation of workshops and requirements gathering sessions.
• Identification and implementation of process improvement opportunities.
• Reduction in process ambiguity, rework and user confusion.
• Process changes implemented in accordance with governance and control requirements.
• Evidence of effective change impact analysis and business readiness planning.
Skills and Experience
• Communications
• Supply Chain Management
• Business Writing
• Presentation Skills
• Business/Process Analyst
• Process Mapping
• Process Governance
• Customer Experience
• Change Management
Qualifications
Experience Required
Essential
• 7+ years' experience as a Business Analyst, Process Analyst, Change Analyst or equivalent role.
• Experience supporting global process, operating model or technology transformation initiatives.
• Strong process mapping and business process improvement skills.
• Experience documenting business requirements, operating procedures and change impacts.
• Experience facilitating workshops and stakeholder engagement sessions.
• Ability to communicate effectively with operational, technical and executive stakeholders.
• Strong analytical, problem-solving and critical-thinking capability.
• Experience working in large, complex, regulated organisations.
Preferred
• Experience within Procurement, Supply Chain Management, Third Party Risk Management or Contract Management environments.
• Experience supporting procurement technology platforms such as SAP Ariba, SCBuy or equivalent.
• Knowledge of change management methodologies.
• Understanding of sourcing, supplier management and contract lifecycle management processes.
• Experience supporting digital transformation and user adoption programmes.
• Financial services industry experience preferred.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
