Job Title Here Experience Director
Job ID:
000000123SC
Location:
London, UK
Area of interest:
Investment Banking
Job type:
Permanent - Full Time
Work style:
Hybrid Working
Opening date:
27-Sept-2022 Closing Date: 12-Oct-2022
Title: AVP - Technology Services
Bukit Jalil KL, MY
Job Summary
The Production Engineer: Financial Institution Clearing and Liquidity Collections Billing works within a multi-competency capability, including vendor management, architecture, full-stack engineering, business solutions, and DevOps. The role involves supporting scalable, resilient solutions from vendors and delivering a technology strategy with the Cash product & COO team for current and future needs, focusing on client experience, time to market, stability, resilience, scalability, cost efficiency, and new working methods.
Key Responsibilities
- Oversee production infrastructure disruptions to ensure resilient systems.
- Develop automated predictive analysis for capacity needs and drive proactive upgrades.
- Using Standard Chartered’s SDI, develop auto-scaling for service demand resilience.
- Meet SLA/XLA expectations for critical user service journeys, ensuring 24x7 service.
- Implement 'always on' techniques like caching and circuit breakers.
- Manage, monitor, and optimize reliability and health of environments.
- Design and implement fixes to improve service availability.
- Drive conversation on development velocity using SLIs/SLOs data.
- Review SLI/SLO/Error Budget policies for accurate customer experience indicators.
- Partner with development teams for scalable, resilient, high-performance applications.
- Optimize monitoring to reduce false positives and capabilities using logs, metrics, and traces.
- Ensure traceability of critical user service journeys and production solutions are fit for purpose and uplift toolsets.
- Establish and manage SRE team when needed.
- Drive efficient operating model and enhance team capabilities.
- Identify key issues and implement controls to mitigate risks.
- Understand the risk and control environment within Technology Services.
- Ensure support procedures adhere to Group Security & Audit policies.
- Engage with audit issues in this support environment.
- Assess governance effectiveness and oversee necessary changes.
- Understand the regulatory framework and relevant expectations.
Skills and Experience
- Business Acumen: Knowledge of the business domain and how the critical application supports business objectives
- Stakeholder Management: Ability to communicate effectively with stakeholders, understand their requirements, and manage expectations
- Problem-Solving: Strong analytical and problem-solving skills to address complex technical issues
- Decision-Making: Ability to make informed decisions quickly in high-pressure situations
- Collaboration: Experience working in cross-functional teams and fostering a collaborative environment
- Communication: Excellent verbal and written communication skills
- Customer Focus: Strong focus on customer satisfaction and service delivery
- Regulatory Compliance: Understanding of regulatory requirements and compliance standards relevant to the industry
Technical Skills:
- Python commercial Scripting / shell (or equivalent)
- SWIFT Messaging in Financial Markets Preferred
- UNIX/Linux, AIX
- Prognosis, Prometheus, ITRS, ELK or equivalent monitoring systems
- Apache Kafka, IBM MQ, Solace (or equivalent)
- Java
- Microservices good to have
- DevOps Tools (or equivalent) Automation experience with at least one configuration and deployment management systems such as Chef, Ansible or Puppet
- Control-M (or equivalent)
- Good Working knowledge in Infrastructure – Networking / Database (oracle) / web services
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
