Job Summary

eCommerce Client Services (eCS) is a global team, collectively acting as the single point of contact for all Digital channel services. Providing 24*5.5 global coverage across multiple asset classes – eClient Services provides client enablement and FX execution related support for internal stakeholders and external clients across our Single Dealer and Multi Dealer Platforms.

Key Responsibilities

Client Enablement:
Assist in enabling new clients onto our Single Dealer and third party Multi Dealer Platforms. (e.g., FXALL, 360T, Bloomberg, Market Axess, Trade Web), onboarding clients within our strict SLA’s.   Co-ordinate effectively internally with partner enablement teams, as well as be responsible for any eFX Platform related client training.

Pricing Configuration & Maintenance:
Learn how to configure pricing, configure client profiles, and trading workflows in collaboration with senior team members.

Client Communication:
Serve as a day-to-day point of contact for basic client queries related to access, platform use, and execution related support. Escalate complex issues appropriately.

Monitoring & Reporting:
Support activity tracking and reporting by compiling platform usage statistics and get involved in any Client engagement activities.

Learning & Development:
Build a foundational understanding of FX products (spot, forwards, swaps, NDFs), trading systems, and electronic trading protocols (e.g., FIX, APIs). You will receive training and mentorship from experienced professionals in the team.

Strategy
•    Provide an integrated service to expedite eFX and eRates client enablement and reactively support any execution related client queries.

What You’ll Gain:
•    Hands-on experience in a fast-paced and highly pressured electronic trading environment.
•    Exposure to Institutional and Corporate clients and front-office teams.
•    Gain an understanding of electronic FX platforms and global market operations.
•    Career development and growth opportunities within Standard Chartered.

People & Talent
Successful candidate will need to be of graduate calibre and possess the following skills: 
•    An early-career professional with a degree in Finance, Economics, Business, Computer Science, or a related field.
•    A keen interest in financial markets, technology, and client interaction.
•    Strong attention to detail and organizational skills.
•    Excellent verbal and written communication abilities.
•    Proactive, eager to learn, and comfortable working in a global team environment.
•    Basic knowledge of the FX markets or FX trading platforms is a plus.
•    Excellent communication skills
•    Growth mindset with good troubleshooting skills

Able to show experience of: 
•    Supporting customers from a wide international client base.
•    Working with processes (from a business support perspective)
•    Incident & crisis management
•    Client facing activities.
•    Issue prioritisation and resolution.
•    Static data management
•    Change management
•    Handling client feedback
•    Fault tracking and remediation
•    Basic knowledge / understanding of the FX Markets
•    Show an interest in understanding Trading and the support that entails
•    Able to confidently communicate effectively, which is a requirement to liaise with the following,
•    Clients

•    Senior stakeholders in Trading and Sales
•    Technology Support and Development teams
•    ECNs, vendor platforms
•    Ability to provide updates that are brief and to the point for senior management.
•    Possess a growth mindset to aid in the innovation and transformation required to support business growth.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Sales and eFXTrading
•    Credit Risk Management
•    Middle Office
•    Back Office
•    Partners in eCommerce development and production support

Qualifications

•    Successful candidate will be of graduate calibre.
•    Prior experience required working with GUI trading systems, API and FIX technology, and MS office. 

Skills and Experience

•    Customer Service Management
•    MS Office inc. Excel
•    FIX Protocol
•    Java and System Network Knowledge

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.