Job Summary

This role will serve as the conduit between stakeholders and developers to gather requirements for tooling enhancements to support the prevailing Change Governance Policy and Change Delivery Standard. The incumbent is expected to be knowledgeable in software development lifecycle (SDLC) and have superior business analyst skill sets to accomplish the task at a desired quality level.

Key Responsibilities

•    Conducting deep dives and investigations to identify root causes for risk events and enhancement of controls where required.
•    Implement policy requirements against prevailing GIM strategies.
•    Plan and roll out the change management activities to ensure smooth execution and operational embedment across the Bank.

•    Support the GIM team in framing of effective processes and controls in accordance with the Change Governance Policy and Change Delivery Standard as well as conducting their effectiveness reviews.
•    Act as bridge between business stakeholders and developers to identify business needs, understand any problem statements from stakeholders, analyse, document and raise functional requirements to resolve them in alignment with business goals.
•    Evaluate processes and drive solutions to improve efficiency.
•    Raise clear and unambiguous user stories for system enhancements, proactively track them and follow through to completion.
•    Document relevant test cases and acceptance criteria for each user story raised.
•    Perform UAT on the user stories developed, ensuring quality outcome and within stipulated timelines.
•    Where required create training materials and conduct training sessions for changes as and when required.
•    Drive excellence in change delivery governance as a subject matter expert, encouraging consistent application and compliance.
•    Proactively identify trends and systemic issues related to change delivery.
•    Support GIM to define key controls, metrics, performing review and reporting per the Change Governance Policy and Change Delivery Standard, including automating system controls to improve efficiency and processes.
•    Assist with incremental updates of the Change Delivery Standard and roll-out, including training as and when required.
•    Fulfil the role of trusted advisor to Businesses/Functions regarding implementing the Change Governance Policy and Change Delivery Standard.
•    Participate in other change and transformational activities with GIM, as required.

•    Execute relevant risk management tasks and the necessary reporting requirements per agreed frequency.
•    Provide back up support to team members during their absence, block leave period or as assigned by People Leader.
•    Provide administrative support related to GIM mailbox management, relevant website administration and maintenance of GIM documentation repositories.

•    Establish appropriate controls and measures to ensure mitigation of operational risk for each new piece of functionality enhancement.
•    Identify knowledge gaps, facilitate development of training on Operational Risk for first line staff or control testers, as required.

•    Ensure that all process changes and development of user stories adhere to the principles of the prevailing Change Governance Policy and Change Delivery Standard.

Key Stakeholders
•    GIM Partners
•    QPR Leads and Coordinators
•    Clarity and Tableau development teams
•    Change community across all Portfolios
•    Portfolio/Programme/Project Managers and PMOs
•    Portfolio control testers
•    2LoD RFO eg. OTCR
•    2LA, Group Internal Audit or external auditors

Key Requirements for the role:
•    Good understanding of governance, risk and control.
•    Familiar with software development lifecycle (SDLC), must have relevant working experience in business analysis or project management.
•    Strong analytical and problem-solving skills with ability to influence across all working levels.
•    Collaborative mindset and can independently drive initiatives with minimum hands-on supervision.
•    Competent in both written and spoken English.

Qualifications

•    Bachelor’s degree or higher.
•    10+ years of working experience in banking, project management or relevant environment.
•    Working project management experience, possess sound understanding of project lifecycles and best practices, ideally with relevant certification such as PMP or PRINCE2.

Skills and Experience

•    Business analysis experience in large complex organisations
•    Experience of different lifecycles including Classic/Waterfall and Agile
•    Knowledge of Clarity, Tableau and ADO is preferable
•    Excellent communications and presentation skills with ability to adjust communication styles depending on type of target audience.
•    Ability to engage with a wide variety of stakeholders across different geographies.
•    Methodical, analytical and inquisitive.
•    Ability to work independently and with others.
•    Organisational with strong time-management skills.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers