Job Summary

• The Assistant Manager, Private Banking – Managed Investments Operations (Funds Settlement) is responsible for overseeing day-to-day operational processing, controls, and delivery for Managed Investment transactions, including Mutual Funds, Money Market Funds, Hedge Funds, and Private Equity, covering subscriptions, redemptions, switches, settlements, and cash and position reconciliations.
• The role provides functional leadership and oversight to Team Leaders and officers, ensuring timely and accurate execution of client instructions in accordance with regulatory requirements, internal policies, and control standards. The Assistant Manager acts as a checker, escalation point, and decision maker, and may act as Team Leader in the absence of the incumbent.
• The role supports the Manager by ensuring BAU stability, operational risk mitigation, service delivery, and continuous improvement, while coordinating with internal stakeholders, custodians, fund houses, and counterparties across Private Banking platforms. 

Key Responsibilities

Strategy

• Support the implementation of the Group’s and Private Banking Operations strategy by ensuring efficient, accurate, and compliant execution of Managed Investment operational activities.
• Drive continuous improvement initiatives to enhance operational efficiency, turnaround time, scalability, and control effectiveness across Funds Settlement processes.
• Demonstrate strong understanding of the Group’s business strategy and operating model as it relates to Private Banking, Wealth Management, and Managed Investments.
• Act as a key contributor in transformation, automation, and system enhancement initiatives impacting funds operations.

Business

• Oversee timely and accurate processing of Managed Investment transactions across Mutual Funds, Money Market Funds, Hedge Funds, and Private Equity for Private Banking clients.
• Ensure operational delivery is in line with agreed service levels, cut-off times, client commitments, and regulatory timelines.
• Act as escalation point for complex transactions, exceptions, breaks, and client-impacting issues.
• Support business growth by ensuring operational readiness, stability, and scalability of processes.
• Maintain strong understanding of end-to-end fund product lifecycles, settlement flows, valuation cycles, liquidity considerations, and client impact.

Processes

• Oversee and supervise end-to-end Managed Investment operational processes, including:
• Trade capture and validation
• Subscription, redemption, and switch processing • Settlement monitoring and exception handling • Cash and position reconciliations • NAV-related checks and lifecycle events • Break resolution and client / custodian follow-ups • Perform checker and approval roles in accordance with Delegation of Authority (DOA) and maker-checker controls.
• Ensure adherence to documented procedures, regulatory requirements, and internal control standards.
• Review daily controls, reconciliations, and exception reports to ensure transactions are fully authorized, validated, and completed within defined timelines.
• Identify process gaps, operational risks, and inefficiencies; escalate issues with root cause analysis and proposed solutions.
• Support internal and external audits, regulatory reviews, control testing, and remediation of findings.
• Ensure appropriate documentation, evidence retention, and audit trail standards are consistently met.

People & Talent

• Provide day-to-day oversight, guidance, and coaching to Team Leaders and team members to ensure consistent performance, quality, and control discipline.
• Act as acting Team Leader when required, ensuring continuity of BAU delivery and team supervision.
• Set clear expectations for quality, timeliness, conduct, and accountability within the team.
• Ensure team members are adequately trained, competent, and compliant with role requirements.
• Support onboarding, knowledge transfer, cross-training, and succession planning to build team resilience.
• Provide input into performance reviews, development plans, and capacity planning.
• Foster a strong risk-aware, ownership-driven, and continuous-improvement culture within the team.

Risk Management

• Ensure operational risks are identified, monitored, and mitigated in line with the Group’s risk framework.
• Enforce strong control discipline, including segregation of duties, maker-checker principles, and escalation protocols.
• Ensure issues, incidents, and near misses are escalated timely with appropriate documentation and remediation actions.
• Maintain oversight of BAU controls to minimize financial, regulatory, and reputational risk.

Governance

• Ensure compliance with internal policies, procedures and governance frameworks.
• Support effective oversight by maintaining accurate records, documentation and audit trails.
• Assist in assessing the effectiveness of controls and governance arrangements within the team.
• Support implementation of changes arising from regulatory, policy or process updates.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Assistant Manager / Manager, Retail & Private Banking Operations 
• Private Banking Relationship Managers and Sales Teams
• Custodians and Fund Houses 
• Internal Operations, Finance, Risk and Compliance teams
• Technology and Change teams (where applicable)

Skills and Experience

• Unit Trust Operations - Advanced
• Cash & Stock Reconcilation (Funds/Custody Accounts) - Core
• Custodian & Fund house settlement processing - Core
• Exception Management & Break Resolution Core - Core
• Operational Risks & Controls (Maker-Checker, DOA, Audit Readiness) - Core
• Excel - Advanced

Qualifications

• Education: Bachelor’s degree in business, finance, banking, accounting, economics or a related discipline.
• Training: 
  ·    Total experience: 7-10 years in Wealth/Investment 
  ·    unit trust /investment funds operations training
  ·    Anti-Money Laundering, Counter-terrorism Financing (CTF) and Sanctions training
  ·    Regulatory and compliance training relevant to Retail/PRIVATE Banking and Wealth Management operations
  ·    systems and platform training relevant to transaction processing and reconciliation (e.g. core banking, custodiy, and settlement systems)
• Relevant operations, risk or banking certifications – Advantageous 
• Relevant operations, risk or banking certifications – Advantageous 
• English – proficient; additional languages - Advantageous 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.