Job Summary

•    Responsible for Singapore WM Operations, supporting business needs, growth and to improve the overall operating efficiency. Also responsible for executing projects involving or driven by WM Singapore Operations.
•    Global responsibility for PvB Wealth Operations including Discretionary Product Management Operations.
•    Responsible for setting the global standard and partnering with Heads of the respective country WM COO Operations teams & hubs to execute on the operating standard.
•    Driving harmonization of processes within the hubs by taking advantage of a panoramic view of varied country processes.
•    Partner with the hub teams to ensure that Wealth Management Operations strategy defined in-country is executed in the hubs and caters for client outcomes.
•    Risk control and governance: Ensuring oversight and driving improvement in the control and resilience agenda. This includes developing a forward looking end to end view across Wealth Management on the operating environment and proactively identifying and escalating issues and sharing themes/ lessons learnt.
•    Leverage, experiment and use innovative technology solutions to deliver best in class services.
•    Act as an escalation point for exceptions, prompt closure of customer complaints, errors, breaches and technology incidents that may trigger regulator and senior management attention.
•    Client service management, client experience delivery and managing forums like NFRFs etc.

Key Responsibilities

Strategy
•    Deepen end to end digital capabilities from multi touch to single touch to zero touch processing.
•    Manage costs within budgets/forecasts and deliver against budget targets for cost saves.
•    Monitor cost trends/ unit cost and identify opportunities for reducing the same through automation and other initiatives.
•    Enable and encourage continuous improvement initiatives for delivering end to end superior client experience and value proposition for both client and bank.
•    Client obsession and identify strategic opportunities for transformation of service standards.
•    Support and lead change initiatives and provide feedback for change proposals.
•    Set strategic goals and guide teams to achieving results.

Business
•    Maintain close working relationship with Wealth Product and business stakeholders and their respective teams, to ensure that product segment strategy and revenue aspirations are clearly understood and supported

Processes
•    Ensure that processing operations for the Singapore business across the Retail Wealth and globally for Private Bank achieves a high level of accuracy, integrity and completeness, Ensure quality and timeliness of Service Delivery – TAT and accuracy in the delivery of wealth products.
•    Close oversight of GBS operations related to respective product portfolio and/or segment and ensure that key service level metric is met – both internal and with clients
•    Partner respective businesses in developing product roadmap, work closely with group Wealth Management Operations teams to operationalize and ensure that the underlying processes are fit for purpose.

People & Talent
•    Identifying and grooming the talent pipeline.
•    Ensuring talent on boarding and retention with succession plan in place for key roles and maintaining healthy bench-strength and leadership pipeline and attrition management.
•    Ensuring framework for objective performance assessment of all team members.
•    Ensuring right-skilling among team members and training for specific roles.
•    Enabling a conducive environment for people including effective engagement.

Risk Management
•    Proactive identification, preventive control and mitigation of key process/ operational risks.
•    Strong detective controls and continuous learning and fixing from risks incidents.
•    Drive risk management initiatives across the unit resulting in minimal or zero breaches and zero regulatory breaches.
•    Ensuring timely reporting of risk items as per the Group Risk Management Framework.
•    Ensuring adherence to all Group Policies and Procedures and adequate training to staff to ensure compliance at all times

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders
•    PvB Front Office
•    PvB Business Risk Management
•    PvB Client Service and Transacting
•    Capital Markets Products & Solutions (“CMPS”) Dealing and Advisory Desks
•    Legal & Compliance
•    Wealth
•    GBS Malaysia and India
•    CMPS COO
•    Group Product COO
•    BRM

Skills and Experience

• Bachelors degree, with at least 5 years operations experience in a leading bank
• Strong understanding of wealth products including its process standards and operating controls
• Understand business strategy, value proposition and client value proposition
•  Deep understanding of processes, processing platforms, operations, service and technology, and ability to leverage on technology and automation, and effective risk management and governance controls including effective compliance controls, oversight.
• Investigation Experience 

Role Specific Technical Competencies

•    Financial product knowledge
•    Wealth Operations knowledge 
•    English

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers