Job Summary

As a member of EAS, the individual contributes towards the provision of administrative support services and business planning support to senior leadership member(s) (also known as Service Recipient) on a hybrid working model under flexible arrangements.  

The role holder enjoys the benefits of working flexibly from registered residences (in approved jurisdictions) and/or in the office with fellow team members.  This is realised and managed through team roster primarily comprising of Work in Office (“WIO”), Work from Home (“WFH”) and planned leaves, as fulfilment of the Future Workplace Now (“FWN”) employment agreement. 

Where the role requires, the individual will also provide leadership capabilities and line management for EAS members.

As a BPM to the service recipient of EAS, 

• Be Business-Savvy – understand the overall business strategy and plans, globally and in-country
• Good level of understanding of operations and technology
• Ability to work within a multi-function, multi-discipline team environment with strong influencing and stakeholder management skills in a highly collaborative manner
• Results driven with strategic qualities with ability to demonstrate track-record in a dynamic environment and manage multiple deadlines (effectively prioritise)
• High degree of responsibility and integrity
• Relevant managerial experience
• Excellent communication capability 
• Gravitas to manage senior stakeholders 
• Change agent

Key Responsibilities

• Work closely with the GBS Management and Leadership to drive quality service delivery and standards in EAS as a service.
• Ensure day-to-day operations of the team, adhere to EAS department operating instruction (“DOI”) manual, processes and guidelines.  In the course of EAS work, apply all relevant risk, regulatory/compliance, financial, policies/processes and controls for the services rendered.
• In partnership with Group Enablement Services and relevant Standard Chartered Group (“the Group”) leaders, ensure EAS contribute to the Group’s RoTE and support all initiatives laid down in the strategy.
• In supporting as a BPM to the service recipient (“SR”) of EAS – responsible for the preparation, implementation, delivery and expansion of SR’s programme of work and strategic plans, working in close cooperation with the respective stakeholders and partners.
• Responsible to assist, plan and support the Service Recipient and/or the Group’s leadership, thereby contributing to the delivery of the business and/or financial objectives 
• Monitor closely, the development, implementation, and performance of business-critical topics.
• Where applicable and within the responsibilities of the services, advice, guidance, and support to the leadership on managing change; and protect business as usual (“BAU”) capability during any change process    Review new business requirements and provide solutions, when required.
• Adhere to financial controls to ensure performance of SR’s programme or departmental budget – management of costs and recharges, in contribution to the business strategies and plans
• Drive continuous improvements in Productivity and Cost efficiencies 
• Regulatory and Business Conduct    o    Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
• Abide and adhere to rules, procedures and processes set out by the Group
• Ensure to understand the principle of governance to identify, manage and monitor risks
• Responsible to identify, monitor, control, escalate and mitigate any potential risks to the Group
• Ensure keen awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.
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Skills and Experience

• Embed Here for good and Group’s brand and values in Executive Assistant Services and during the interaction with Service Recipient’s team(s) or business unit(s)
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
• Embed the Group’s values and code of conduct to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among colleagues to form part of the culture
• Lead by example and build Bank’ culture and values in the team.  Set the right expectations to work in collaboration with stakeholders and partners
• Responsible to perform all activities in line with the Group’s policies, guidelines and standards, as per the Operational Risk framework
• Work closely with all EAS leadership and members to ensure quality service is rendered to EAS Service Recipient (“SR”), including planning of backup resources 
• Monitor the delivery of programme or delivery of SR, to ensure performance and quality is in line with established standards and benchmarks
• Act as the main contact and information source to the SR – coordinator for all internal and external communications to ensure smooth information flow among all parties.  Where required, responsible for the preparation of papers, agenda formulation and preparation, attendance, minutes and tracking actions/plan.
• Support the SR in their membership of committees and meetings.
• Design and ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery. 
• Provide support to ensure delivery of objectives in responsibilities of governance, people, financials, regulatory, audits and communications.
• Provide or work with various teams in the preparation/provision/review of useful management information (metrics/reports) which provide overall progress and performance status of GBS - including production huddles, regular updates on key/major happenings and strategy reports and responses to regulators and auditors.

Qualifications

• Bachelor’s Degree or equivalent.
• 5 years and above experience is required in this role / Management Trainee
• Able to support the Mega project ( Project Crystal) efficiently.
• BPM Tech Savvy / Ops Savvy is required
• Ability to influence and manage Senior Stakeholders from various backgrounds.
• Must be alert of what is happening in the Business
• Excellent Networking & communication skills
• Able to write and reply to emails efficiently
• Someone who reacts quickly and well organized

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.