Key Responsibilities

To mentor the operations of the Cash Management Operations I.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) in ensuring consistent delivery of high-quality services to customers and meeting targets set by the Group using available resources allocated while maintaining operational risk to an accepted level.

•  To guide daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Management Operations I.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) 

•  To discharge operational duties of the Cash Management Operations I.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM), as instructed by the Manager of the Unit/ Head of Department and ensure that the established service standards are met

•  Direct staff responsibilities as per current Organization Chart in Cash Management Operations I.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM)•  Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon.

•  Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time.

•  Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified.

•  Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions.

•  Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager.

•  Where applicable, ensure compliance to Group and Country Regulations are coached to the extend agreed with the Countries and ensure all staff adhere to the same.

Skills & Experience

• Expertise in Cash Management Operations, including Pre-Processing, Processing (Payment and Clearing), and Static Data Unit functions such as setup, maintenance, pricing, billing, Center of Excellence (CoE), and Line Management (LM).
• Experience in managing stakeholder relationships effectively.
• Proven ability to co-lead teams and cultivate a strong, collaborative team culture.

Qualifications

• Bachelor’s degree or equivalent

• Min 8-10 years of relevant work experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.