Job Summary

Standard Chartered’s diverse footprint across 63 of the fastest growing markets in Asia, Africa, and the Middle East creates unique opportunities for passionate, motivated, and highly skilled people who want to make a difference. We are changing the way people think about banking. We are changing the way we do business – becoming the digital bank with a human touch. This is your opportunity to be part of a growth story in an industry that is reimagining how customers are getting better, faster experiences and convenience through digital technology.

Our Information & Cyber Security (ICS) team sits within the Technology & Operations (T&O) function and is responsible for all mission-critical and enterprise-wide areas of cyber security, including identity and access management, global threat intelligence, data protection, malware protection, and application and infrastructure security. These are challenges that impact our clients globally. 

Our ICS Portfolio Strategy and Transformation team develops the platforms, drives the processes, and builds partnerships on behalf of ICS. We thrive on providing solutions to complex issues, devoting time and energy to designing and delivering new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse. ICS chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia, and Poland, or even from our home.

If tackling complex challenges excites you, then join our ICS Portfolio Strategy and Transformation team where you will get to collaborate and work on solutions across business and functions to drive the transformation and deliver better experiences to our customers. We constantly strive to reduce time-to-market and streamline our processes. We follow agile methodology and work to embed an improvement habit across the Bank. 

Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators, and achievers. With us, you’ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve: Always on. Always safe. Always Simple.
 

Key Responsibilities

The successful candidate will be part of the PST (Portfolio Strategy & Transformation) team within ICS Protect. As the Change & Engagement Manager, you will support the PST Team and the wider ICS Function in driving positive outcomes for stakeholders and end users of ICS products and services. You will help deliver a robust engagement agenda that supports collaboration with key stakeholders across the Bank and that keeps our wider stakeholder group informed and updated on key ICS initiatives. You will also work closely with the various areas within ICS to ensure our internal colleagues are kept informed and engaged with initiatives and events happening across the function. You will also be called upon to support our team of certified change managers in developing and executing strategic plans for major ICS roll outs, as well as supporting our wider strategic agenda of empowering ICS colleagues in the areas of stakeholder engagement, change management, and user experience through the development and delivery of our training and enablement agenda. 

Skills and Experience

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Collaborate with the team and wider ICS function to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
•    Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders
ICS Leadership Team, ICS Protect Management Team, ICS CISOs, Country Technology Management, CIOs, ICS Enablement and Delivery Team partners (Chief Scrum Masters, Chief Product Owners), ICS Champions, TTO Design Excellence, PST Leadership Team, EUS/WPS, and CABM.

Other Responsibilities
You will be responsible for:
•    Managing the delivery of our stakeholder engagement strategy, including supporting the planning and execution of regular stakeholder briefing calls and updates, creating and editing stakeholder communications, and maintaining the stakeholder SharePoint site.
•    Developing and delivering an engagement strategy for how ICS engages with and communicates to technical functions outside of ICS that are impacted by our products, services, and processes, particularly the application owner community.
•    Supporting our team of certified change managers with the roll out of key ICS initiatives through the development and delivery of engagement and change communication strategic plans as required. 
•    Assisting the wider ICS MT in their people engagement agenda across ICS through the development and delivery of campaigns, events, and communications as required.
•    Providing engagement and communication support for ICS’s four strategic pillars as well as supporting the delivery of ICS town halls, Career Connect sessions, year-end achievements videos, seasons greetings, and MyVoice results. 
•    To oversee and maintain an ICS-wide events and communications calendar to ensure a coordinated approach to engagement, spot potential clashes, and avoid ‘spamming’ our audiences.
•    Helping to identify centres of excellence across the Bank and leveraging their expertise in the production and dissemination of training, templates, and tools to help embed relevant best practices for stakeholder engagement and change communications across ICS.

Qualifications

• Recognised certification and qualifications in communications are desirable but not essential.
• Expertise in business communications and time management
• Excellent stakeholder management
• Experience in change management & transformation will be an added advantage
• Experience in content writing is essential. 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers