Key Responsibilities
• Oversee daily operations to achieve service excellence by meeting or exceeding service standards and striving for zero defects in FI Client services.
• Execute operational responsibilities for FI Cash Client services as directed by the Head of Department, ensuring adherence to established service standards.
• Direct staff duties according to the current Organization Chart within Cash Client Services.
• Lead teams in strengthening relationships with clients and customers.
• Drive initiatives to innovate and digitize processes while enhancing collaboration across the network.
• Manage all efforts to increase agility and flexibility in work methods.
• Demonstrate commitment to sustainable and responsible practices.
• Maintain close working relationships with customers to promptly escalate and address service issues.
• Initiate and implement service quality improvement initiatives.
• Recruit, engage, and retain highly qualified personnel.
• Establish and monitor job descriptions and objectives for direct reports, providing feedback and rewards aligned with their performance.
• Ensure continuous improvement in meeting prescribed timeliness standards for processes.
• Authorize deal releases in accordance with the department’s operating instructions, customer directives, and specified standards for timeliness and accuracy.
• Ensure compliance with all applicable rules, regulations, and company and Group policies; identify deviations from standards and initiate corrective and preventive measures.
Qualifications
• Bachelor’s degree in Banking or Finance preferred.
• Ideally 5+ years of experience in banking, analytical or another relevant environment
• Languages: English, Mandarin (Added Advantage)
Skills and Experience
- Comprehensive knowledge of CCIB Client Coverage, Transaction Banking, and Financial Markets products to effectively assess cross-business issues.
- Solid understanding FI Clearing, Correspondent Banking, Cash Processing & Investigation
- Strong analytical capabilities with keen attention to detail and the ability to interpret large volumes of information.
- Proficient problem-solving skills with the capacity to influence stakeholders at all organizational levels.
- Experience in Coach and mentor peers and junior staff on end-to-end processes and best practices.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
