Job Summary

This is a Digital Adoption Specialist role with ASEAN Trade Client Service and the following are the main responsibilities:

•    Support initiatives to drive clients toward self-service channels.
•    Support onboarding of clients onto the Digital Platform. 
•    Troubleshoot any issue encountered by clients and escalate internally when required.
•    Track and monitor gaps and issues encountered on the self-service capabilities.

Key Responsibilities

•    Collaborate and work with other team members to drive adoption of self-service capabilities.
•    Track issues and follow up with internal teams to ensure timely resolution.
•    Prepare material and forms required for onboarding clients.
•    Understand the full suite of self-service capabilities and their benefits.
•    Understand the complexities and digitalisation challenges of international trade operations.
•    Country Engagement:
o    Work with country teams to support client onboarding activities.
o    Support issues raised by country team and follow-up till resolution.

•    Client Engagement
o    Engage client and share the benefit of client self-service capability.
•    Upholding the Values of the Group and Company at all times.
•    Compliance with all applicable Rules/ Regulations and Company and Group Policies.
•    Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 

Key stakeholders

•    ASEAN Trade Client Service
•    ASEAN Trade Operation

Skills & Experience 

•    Bachelor’s degree (or equivalent) in finance or business management
•    At least 2-year experience in Client Service or related client-fronting role
•    Digitally savvy with the ability to quickly learn new systems
•    Basic understanding of Trade Finance – Professional Certification in Trade Finance preferred
•    Good oral and written communication in English is a must.
•    Prior knowledge on SC systems and platform will be an added advantage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.