Job Summary

This is a Digital Adoption Manager role with Group Trade Client Services and the following are the main responsibilities:
•    Client engagement to understand their needs and challenges with self-service.
•    Onboard clients on the Digital Platform and guide them to maximise the benefits of self-service.
•    Troubleshoot any issue encountered by clients and escalate internally when required.
•    Track and monitor gaps and issues encountered on the self-service capabilities.

Key Responsibilities

Business
•    Establish a close working relationship with clients to drive the use of self-service capabilities.
•    Understand the full suite of self-service capabilities and their benefits.
•    Own client issues encountered on self-service and resolve them timely and appropriately.
•    Understand the complexities and digitalisation challenges of international trade operations.

Processes
•    Country Engagement:
o    Educate and familiarise the country teams with the Trade self-service capabilities
o    Guide the country teams on client engagement based on clients needs
o    Support and develop artefacts that is required for client engagement
•    Client Engagement
o    Engage client and share the benefit of client self-service capability
o    Support and guide country teams in their client engagement
o    Devise approach to efficiently train and guide client to use client self-servic
Risk Management
•    Upholding the Values of the Group and Company at all times.
•    Compliance with all applicable Rules/ Regulations and Company and Group Policies.
•    To identify risk on a continual basis and derive mitigants on a sustained basis

Governance
•    Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key stakeholders

•    Trade Client Service
•    Trade Operations
•    DCS Product Owners
•    DCS Technology
•    Cash Client Service

Skills and Experience

•    Bachelor’s degree (or equivalent) in finance or business management
•    At least 3-year experience in Client Service or related client-fronting role
•    Basic understanding of Trade Finance – Professional Certification in Trade Finance preferred
•    Good oral and written communication in English is a must
•    Candidate will be required to engage with Clients in HK and CN and should be fluent in Chinese and Cantonese
•    Prior knowledge on SC systems and platform will be an added advantage

Role Specific Technical Competencies

•    Digital Channels
•    Transaction Banking / Trade Finance
•    Digital Marketing
•    Analytics 

Competencies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers