Key Responsibilities

Strategy

• Support in the latest WRB strategy in pivoting to Affluent market and the execution in Branches, RSPD and Partnerships
• Align to WRB and COO strategic agenda in acquiring client at scale economically through Partnerships.

Business

• Work with Group Process Owner of the Branches, Retail Products Sales and Distribution (For Retail Product Management) / Group Head Partnerships (For Partnerships) and relevant Functional Heads to drive the design, implementation, and maintenance of Branches, RSPD related Process / Partnership Governance Framework
• Drive business Operational Risk governance by working with Business Heads and Risk Owners to identify and resolve existing operational risks and horizon risks that is unique to retail products and partnerships. 
• Take the lead in identifying and driving initiatives designed to increase business operating efficiency and strengthen first line operational risk management in the Branches, RSPD and Partnership process.
• Drive or support transformational change initiatives to align with the latest WRB business strategy in pivoting to Affluent and enable business to grow/scale.

ERMF and ORF

• Work with Group Process Owner of the Branches, RSPD Process (For Retail Product Management) / Group Head Partnerships (For Partnerships), WRB COOs, Risk Framework Owners and Functional Heads to drive the design, implementation, and maintenance of ERMF/ORF in Product Management Process / Partnership Process.
• Ensure residual risk acceptance is timely and renewed / updated as per target dates and treatment plans at Country/Group level are completed as per timelines committed in risk acceptances.
• Exchange feedback with the relevant Regional and Country Heads and Country management teams on ERMF/ORF and risk committee governance related matters.

Processes

• Work with WRB business members to deliver and maintain optimal global design standards for Branches, RSPD Process / Partnership Process that are fit for business purpose and growth.
• This includes end-to-end assessment of operational risk, establishing and maintaining KCIs, CSTs and KRIs to manage operational risk, act on breaches, and approve or remediate deviations from global standards raised by the countries.
• Assess the impact of Group Risk Owner policy changes on the process, amend the relevant governance documents and ensure that the same is cascaded to countries and embedded with proper gap analysis and approved dispensations.

Risk Management

• Provide business input and oversight of the development of end-to-end scalable infrastructure (where appropriate) and processes to execute business processes pertaining to Branches, RSPD and Partnerships.  This includes establishing and maintaining training, advice and support, to assure the processes, policies and standards are effectively implemented in the business.
• Reinforce an effective and exemplary risk and control culture and further strengthen the control environment.

Governance

• Drive effective governance and oversight of risks arising from Branches, RSPD and Partnerships through effective Governance forums and committees and Partnerships Centre-of-Excellence (Partnerships COE).
• Enhance an integrated governance structure for the robust and efficient governance processes in the business.
• Reinforce an effective and exemplary risk and control culture and further strengthen the control environment.
• Support countries on issues and risk resolutions arising from BAU activities, audits, risk reviews etc within the processes.
• Responsible to ensure that key stakeholders and governance forums are kept up to date on key issues and resolution plans and overall progress on initiatives.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

People and Talent

• Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Key Stakeholders

• WRBMT and business (mainly Group Head of CCPL, Group Head Partnerships and respective Group Heads of Products)
• WRB COO Top Team
• Key functional Heads, e.g.,
• Head, CFCC WRB
• Head of Legal WRB
• Head, OTCR, WRB
• Head, ESGR, WRB
• Country WRB Heads, and respective partnerships / Branch heads

Other Responsibilities

•    Embed Here for good and Group’s brand and values in WRB COO team
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

•    Candidates with 10+ years of experience in Banking with prior hands-on Branches /Retail Sales and Product Distribution / Partnership experience.  (Internal SCB Retail Product / Partnership experience preferred / external also welcome)

•    Prior hands on experience in risk management (Operational Risk, Credit Risk, ERMF etc) is preferred.

•    Proficient in running Risk forums, established and proven interpersonal skills in managing Senior Management Team.

•    Ability to take lead & independently aligning various stakeholders collaboration through influencing.

•    A good understanding of the regulatory framework on Sandbox and Fintech.

•    Strong communication skills – oral, written and presentation, multi-lingual on partnership footprints (Bahasa and Mandarin) will be an added advantage.

•    Strategic mindset and with a macro dimension of business and good programme management skills

•    Good knowledge of specific area of business/product with a broad understanding of Banking business.

•    Excellent analytical skills and ability to make decisions.

•    Good business judgment and proficient in operational control and risk assessment.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.