Job Summary

Strategy
•    Ensure appropriate recoverability planning and testing is in place along with Disaster Recovery best practices to mitigate the overall risk to SCB critical business operations
•    To lead the Disaster Recovery team on the strategy, planning, communication, implementation and execution of policies and procedures to mitigate the risk to SCB
•    Identify industry trends, processes, orchestration tools and methodologies pertaining to Disaster Recovery and establish a roadmap that drives innovation across SBC
•    Lead and collaborate with different departments, IT Resilience and Operational Risk Management to establish Disaster Recovery plans and procedures while ensuring they are successfully tested through disaster recovery tests.
•    Close Audit Observation issue; ensure compliance with SCB Risk Management framework
•    Provide guidance and advisory assistance to support teams for DR implementation to be in line with Bank’s DR policies and guidelines
•    Conduct post-DR Test debrief, DR post-mortem and prepare Management Report on DR test conducted
•    Prepare an annual test calendar and ensure all stakeholders are kept informed on the test schedule, upcoming tests / activities

Business
•    Execute defined test strategy and test plan;
•    Work with business / stakeholders to define requirements
•    Oversee DR test activities and manage resources;
•    Manage resources to ensure project delivery;
•    Ensure procedures / standards are properly applied;
•    Ensure audit trails are retained;
•    Host retrospective sessions and identify best practices and lessons learned
•    Collect and analyse measurement data

Processes
•    At least 7 years working experience in providing IT Disaster Recovery (DR) service from designated regional IT hub for organization with global presence
•    Well-verse with ITIL IT Service Continuity Management or equivalent concept but not limited to the following:  eg. DR Framework, DR Activation, DR Maintenance, DR Reinstatement etc
•    Strong organizational and project management skills
•    Strong analytical skills and able to pay close attention to complex detail, able to work well under fast-paced environment
•    Knowledge and experience in digitalization and automation of DR Process will be an advantage
•    Strong knowledge and understanding of Disaster Recovery and Business Continuity planning and testing processes
•    Strong experience in executing Live DR Test
 

Key Responsibilities

•    Accountable and takes ownership of assigned tasks
•    Excellent interpersonal , communication and presentation skills
•    Planning, organization and management of work
•    Precision, reliability, dynamism and flexibility
•    Proficiency in English
•    Excellent writing and verbal communication skills

Risk Management
•    Compliance to audit requirement and responding to RFI pertaining Disaster Recovery tests documentation
•    Reporting to Operational Risk Management for unsuccessful DR completion status
•    Perparing data to the monthly M7 metrics
•    Raising of Problem Tickets where required for unsuccessful services and participate in the RCA calls
•    Raise conflicting priorities between DR and other program that will impace implementation of a DR test
•    Ensure deliverables are aligned to standards, processes and documented procedures

Governance*
•    Ensure all artefacts and assurance deliverables are as per the required standards and policies (e.g., SCB Governance Standards)
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Regulatory & Business Conduct*

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Tech Support Teams
•    Tech Support Managers
•    Tech Support Heads
•    Technology Function Heads
•    Technology Function Global Heads
•    Country Technology Management
•    IT Resilience
•    Operational Risk Management

Our Ideal Candidates should have:-

• Minimum of 10 years’ experience in a professional corporate environment having planned and executed Disaster Recovery test
• The ability to work across domains, partner and coordinate with multiple stakeholders and be able to manage and navigate through ambiguity and organizational complexity
• Proven experience in managing large-scale IT Disaster Recovery exercises
• Excellent communication, leadership, and stakeholder management skills.
• An analytical thinker with strong problem-solving skills.
• Strong organisational skills including attention to detail and multitasking ability
• Disaster Recovery certifications are desired but not mandatory

Qualifications

• EDUCATION     BACHELORS DEGREE IN COMPUTER SCIENCE / INFORMATION TECHNOLOGY
• TRAINING     ITIL, PROJECT MANAGEMENT (I.E. PRINCE, PMP)
• CERTIFICATIONS     ITIL FOUNDATION (GOOD TO HAVE), PMP (GOOD TO HAVE)
• LANGUAGES     ENGLISH

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.