Job Summary

As the Lead of Digital Fraud Risk, you will design, implement, and oversee the fraud risk management framework across all digital channels for wealth banking, including core payments, cards, transactions, and lending. You will collaborate closely with the Regional Head of Fraud Risk Management and other country stakeholders to ensure seamless execution of fraud risk management processes and activities. You will mentor by example, fostering a culture grounded in values, setting clear expectations for your team, and working collaboratively with stakeholders.

Key Responsibilities

• Effectively and efficiently ensure Retail Clients/CCIB Fraud Risk activities and processes aligned with the country's business strategy.
• Oversee fraud risk by assisting businesses in implementing industry-leading tools and processes to minimize fraud losses while upholding customer charter goals and values
• Develop and construct fraud detection rules using statistical models to identify and prevent various fraudulent activities across multiple markets.
• Evaluate extensive user behavioral data to detect abnormal patterns and identify emerging fraud trends.
• Build scalable and real-time data pipelines to support fraud detection efforts.
• Evaluate and test the effectiveness of fraud prevention models, continuously monitoring and updating their performance.
• Identify and recommend industry best practices for fraud risk infrastructure and management for adoption within the country.
• Ensure that gross and residual fraud risks are clearly understood and agreed upon with respective business heads. Embed and communicate the Fraud Risk Management framework effectively across the Retail Customers segment.
• Implement effective fraud risk management strategies across products and channels in a timely manner.
• Confirm that gross and residual fraud risks are acknowledged and agreed with business leadership.
• Support the identification, engagement, and retention of high-quality Fraud Risk Management professionals at the country level.
• Define and monitor job descriptions and goals for direct reports, providing feedback and recognition based on their performance.
• Ensure that team member in critical roles possess the necessary skills and qualifications, with effective supervision to mitigate risks.
• Encourage and promote an engaged training and learning environment to enhance excellence in risk management, awareness, behaviors, and accountability.
• Ensure the Fraud Risk function in accordance with the established Fraud Risk Framework, Policies, and Standards; ensure issues are identified, escalated, and resolved appropriately.
• Establish good connections with relevant business line governance, risk, and control committees to ensure effective monitoring, tracking, and governance of fraud risk.
• Drive integration of the Fraud Risk Framework and associated Policies and Standards into business lines, utilizing them in the bank's ongoing governance processes.

Qualifications

•  Education: Graduate Degree in Engineering, Finance & Accounting, Law, Business Management    
•  Certificates: CISSP, CFE, CRISC (Preferred)

Skills and Experience

• Demonstrated experience (8-10+ years) in fraud risk management within Digital Banking, including fraud investigation and risk assessment.
• Comprehensive knowledge of Retail and Business Banking processes, products, associated risks, threats, and internal control mechanisms.
• Solid foundation in data analytics skills with proficiency in Python, R, Tableau, SQL, and Databricks.
• Solid understanding of the payments ecosystem, encompassing various payment types.
• Highly technical capability to support teams guiding integrations for both mobile and web platforms.
• Sound knowledge of application and network security principles.
• Ability to conduct detailed data evaluation and deliver in-depth insights.
• Extensive knowledge in fraud risks affecting both consumer and wholesale banking sectors.
• Thorough understanding of diverse fraud products and their functionalities.
• A balanced combination of technical knowledge and stakeholder management is essential for this role.
• Proficient in stakeholder engagement across multiple levels within the Bank.
• Good grasp of various control measures and their role in establishing layered defenses.
• Effective presentation skills to educate and train audiences at different organizational levels.
• Demonstrated influence, negotiation, and collaboration abilities, with experience working in multi-layered, multicultural, and multi-time zone environments.
• Competence in collecting and evaluating data, establishing facts, and providing clear recommendations both verbally and in writing.
• Capability to collaborate with diverse departments across the Bank, including risk and business units.
• Excellent oral, written, and overall communication skills.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.