Job Summary

The jobholder leads a dynamic team in GBS responsible for managing critical operational processes, specifically specializing in the management and custody of digital assets. This includes transaction management, wallet administration, token administration, and ensuring robust risk and governance frameworks for the custody of cryptocurrencies and tokenized assets. They are accountable for the end-to-end delivery of Digital Asset Operations, ensuring alignment from front-to-back (F2B) where certain activities are managed in our hubs, mitigating any operational, regulatory, or client risks, and enabling the Financing and Securities Services (FSS) businesses.

The jobholder plays a pivotal role in defining and implementing transformation initiatives, service, and control standards for digital asset operations. They address country-specific and thematic issues that need to be tackled across the region and globally, while ensuring adherence to best practices and Group standards. This requires a deep understanding of the differences and nuances between market inputs and their impact on the global operating model.

The jobholder carries out end-to-end operational responsibilities in support of all locations supporting digital assets, working closely with other operations teams, country business heads, regional and group risk heads. They ensure that operational units perform optimally and can articulate a forward-looking view of business growth, emerging local trends, and regulations to develop a platform consistent with the Bank’s and business’ strategic ambitions.

This role has supervisory responsibilities, and the Bank’s supervisory principles must be followed. The jobholder monitors the performance of operations through key metrics such as volumes, productivity, accuracy, service levels, losses/lapses, issues, risk registers, and cost budgets. They are collectively responsible and accountable for setting and governing infrastructure processes and frameworks for robust compliance and controls, with a focus on people management and client engagement.

Key Responsibilities

Strategy
•    Contributes to the definition of best-practice global operating standards and the operating environment within the Target Operating Model (TOM) for digital assets.
•    Implements TOM and oversees its ongoing development in the country/market, in addition to local market standards and approved client needs.
•    Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws.
•    Strong advocate of service consistency within and across regions, actively taking steps to eliminate/minimize the use of non-standard solutions.
•    Identifies strategic service delivery issues relating to technology, process, human resources, and service quality, and implements appropriate solutions.

Processes
•    Accountable for digital asset transaction management by overseeing critical operational processes, controls, and delivering high-quality service to a diverse range of highly demanding clients.
•    Accountable for the end-to-end delivery of Digital Asset Operations, ensuring that operational, regulatory, or client risks are mitigated and enabling the digital asset businesses.
•    Ensures an efficient and effective end-to-end product journey for local and international clients across both onshore and central teams.
•    Ensures Change Management processes are adhered to within digital asset operations.
•    Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines.
•    Identifies operational risks and enhances control mechanisms

Business
•    Monitors client service standards to ensure high-quality operational and client support services are provided for digital asset transactions.
•    Acts as the escalation point for country-level operational issues, identifying remedial solutions and overseeing timely, efficient implementation when required.
•    Works closely with all members of the end-to-end digital asset operations journey to ensure operational platforms support client service level agreements and internal benchmarks, as well as identifying opportunities for automation.
•    Proactively works with country teams and regional peers to ensure the development of a pool of knowledgeable, mobile operations staff.
•    Champions the identification and implementation of operational best practices across markets within the region and with other regions.
•    Ensures compliance with all relevant local and global regulatory requirements and industry best practices.
•    Drives a continuous improvement culture to maximize cost and processing efficiency.
•    Represents the Digital Asset Operations function at operational forums, groups, and conferences where needed.

The Ideal Candidate:

• Bachelor's Degree or equivalent
• Min 10-12 years of relevant experience
• Experience in Securities Services and Digital Asset Operations
• Deeper product expertise in Securities Business
• Strong communications skills verbal and written
• Strong Stakeholder Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.