Job Summary

This role could be based in Malaysia and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
•    Hive Head CST Operations and Technology support is a critical leadership role accountable for the end-to-end Operational and Strategic oversight of its global technology support of its global ICS Technology support and operations functions. This role is pivotal in driving end-to-end service excellent, ensuring high availability and performance of critical systems, and fostering a culture of continuous improvements across multiple domains. 

•    As a production custodian, it is expected to ensure that the design, planning and execution of delivery is aligned with the Bank’s governance, change delivery standards and Technology strategy and standards. The role works closely with the Sub-domain Tech leads, Chief Product Owners, Product Owners, Engineering Leads, Business Analysts, PMOs and Scrum Masters throughout the delivery lifecycle.  

Key Responsibilities

As the Operational leader for key production chapters – including IAM (Identity and Access Management), CyOps, PAN-ICS Testing, KTLO Automation, Estate Management and Infrastructure maintenance and Technology Service management, the role will be responsible for enabling operational rigor, situational intelligence, and enterprise resilience through people, process and platform integration. 
The Hive Head CST Operations and Technology support has a broad scope, requiring a modern leadership approach, including delegating to and trusting the Production chapter Leads and Scrum Masters, supporting them their ownership of and accountability of production stability. This includes:
•    Production Support and SRE teams which provides command and control (L1); specialist support (L2) and SRE teams which provides continuous improvement covering across Cyber Security applications, infrastructure, Service Management
•    Production Engineering will drive the strategic Tooling and Automation agenda across ICS Security estate focussing on production automation, observability, and self-service for consumers of Cyber Security services. This will support the key agenda of the CST strategy, around automation, efficiency and reducing costs & driving adoption of reducing manual toil.
•    Provide Testing services across PAN ICS
•    Release Engineering responsible for full end to end testing across ICS BAU and Programme organisations ensuring alignment and compliance to mandatory testing standards, controls and policies, as well as driving testing automation agenda ensuring cost effective and on-demand testing solutions and services. 
•    Contributing to the development of Product strategies and roadmaps
•    Partnering with the CPOs and Hive POs to prioritise, plan and deliver on Project roadmaps.
•    eSDLC compliance and assurance processes including Quality Assurance, Testing and TPS
•    Estate Management including managing roadmaps, obsolescence, security patch compliance and deployments.
•    Interactions with 1st line incident response teams, conducting Root Cause Analysis (RCA) and ensuring fix resolution is prioritized in the Product Backlog

•    In conjunction with the Product Owner, manage the unified engineering backlog in line with guidelines for SRE Keep the Lights On (KTLO), Error and Innovation budgets. 
•    Ensuring effective engagement between Product Owners and Level 2 Support teams to resolve live incidents and close out RCAs
•    Managing innovation and change deployments.
•    Driving Production governance through practicing with a growth mindset, continuous improvement through retrospection and servant-leadership.
•    This role is directly responsible for maintaining Production stability across PAN ICS providing end-to-end service excellent, ensuring high availability and performance of critical systems, and fostering a culture of continuous improvements across multiple domains.

Strategy
•    Drive continuous evolution and production deployment of Cyber Security capabilities covering the global estate of applications and infrastructure assets supporting all business units and countries in the Group.
•    Drive our stability, resilience, security, automation and standardization agenda across the production and operations estate, reducing cost, improving efficiency and increasing adoption of Cyber Security services.
•    Define, own and implement the Cyber Security strategy to re-engineer, simplify & automate our security capabilities, processes and focus on building integration into the pipeline, resulting in smaller, engineering-focused teams leveraging SRE principals.
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role.
•    Implement the ICS strategy around service, risk, cost, people and security
•    Act as a trusted technical advisor to the POs, CPOs and CST Head.
•    Manage and build strong relationships with key stakeholders: CST, Chapter leadership, CPOs, Enterprise Architecture, Enterprise Technology, Technology Providers and Security Software vendors.
•    Key contributor for the ICS technology strategy as part of the Build and Maintain Operating Model

The Hive Head CST Operations and Technology support will be responsible for adopting and driving the adoption of new ways of working as we transition away from Information Technology Infrastructure Library (ITIL)-based engineering and support towards Site Reliability Engineering (SRE)-based full stack engineering. This will encompass adopting and executing CST strategies relating to
•    Speed2Market Production implementations
•    System & Software Engineering Certification

Business
•    Awareness and understanding of the wider business, economic and market environment in which the group operates.
•    Ensure consistent service & availability of global Cyber Security Technology estate in line with the SLAs and OLAs.
•    Implement service improvement programmes to reduce avoidable incidents, drive down service recovery times, automate manual processes, and generally improve the stability of applications.
•    Manage support and operational costs and drive automation and operational efficiencies to manage costs within budget.
•    Responsible for resilience, obsolescence and balancing of application/platform health with new feature delivery.
•    Manage teams’ capacity planning and allocation in cooperation with the Chief Product Owner.

Processes
•    Ensure compliance with the Application support process within the domain
•    Ensure compliance with the Operations processes withing the domain
•    Ensure compliance with the Build & Maintain Engineering processes
•    Ensure vendor relationships are appropriately managed and deliver value
•    Ensure compliance to group policies and conduct requirements
•    Prepare production outputs and their planning in alignment to eSDLC standards. 
•    Support continuous improvement to increase operational efficiency and effectiveness across the Hives and key processes associated with the Sub-Domain.

People & Talent
•    Provide technology thought leadership, inspire and retain engineering talents by developing and nurturing an extensive internal and external network of technologists.
•    Create a pipeline of technical talent, identifying high potential individuals and helping to create mechanisms to recognize and develop the talent pipeline by working with Coaches and Chapter Leads.
•    Perform a vital communication role within the organization/domain on technology matters.
•    Effectively and collaboratively identify, escalate, mitigate, resolve any risk, conduct and compliance matters.
•    Create a positive impact in the organization and across the industry by sharing knowledge and expertise with others.
•    Work with Coaches, POs and Hive Leadership to build an empowered, high performing team in a psychologically safe environment.
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
•    Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles whilst ensuring that they have effective supervision in place to mitigate any risks.
•    Employ, engage and retain high quality people.
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management
•    Create awareness and understanding of the regulatory framework and risk environment in which the Group operates
•    Ensure adherence with the highest standards of ethics and compliance with relevant policies, process, and regulations
•    Act as the risk control owner under the Group’s risk management framework
•    Responsible for effective risk management across all initiatives planed for the hive.
•    Act as the risk control owner under the Group’s risk management framework at the appropriate level.

Governance
•    Ensure compliance to Enterprise Software Delivery Lifecycle (eSDLC) - Roles
•    Ensure Change Delivery Standards are upheld
•    Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
•    Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and
•    Willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    Group Chief Information Security Officer
•    Global Head Cyber Security Services
•    Global Head, ICS Identity & Access Management
•    Global Head, Cyber Security Technology
•    Global Head, Cyber Security Operations
•    CISO, CIB, Core Technology & Functions
•    CISO, WRB & Markets
•    Head, ICS Strategy, Financials & Service Mgmt.
•    Global Technology Service Heads (Production Support, Infrastructure, Testing, SRE, Architecture)
•    Hive Product Owners

Other Responsibilities
Embed Here for good and Group’s brand and values. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Qualifications

Requirements & Skills

• Excellent people management, mentoring skills with the ability to train and motivate cross cultural teams in optimizing their abilities focusing on their career aspirations.
• Proven experience in co-ordination of many dependencies and multiple demanding stakeholders in a complex, large-scale deployment environment.
• Excellent ability to manage and work alongside multiple senior stakeholders.
• Strong knowledge of the businesses, markets and operations of Standard Chartered Bank and the policies, procedures and processes through which financial crime risks are addressed throughout the Group 
• Domain Experience: Technology Operations, Production Support and CyberSec exposure.
• Significant experience with Programme and Project Management
• Academic or Professional Education/Qualifications: IT related tertiary qualification
• Licences and Certifications/accreditations: CISM, CISSP, ITIL v3 Foundation, Security or Risk relate

Qualifications

•    Masters/bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent experience) - Cyber Security domain knowledge is desirable.

Skills and Experience

•    Identity & Access Mgmt. Products and Services
•    Core Infrastructure Services
•    DevOps & SRE
•    Agile Delivery
•    Automation, APIs and Coding

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.